Firestone Complete Auto Care in Richmond, VA, has earned a strong reputation for reliable and quality auto care services. Customers appreciate the friendly and helpful staff, including managers and technicians, who go above and beyond to meet their needs. The team consistently provides top-notch work, whether it's routine oil changes, tire rotations, brake inspections, or more complex repairs. Many reviews highlight the staff's professionalism, attention to detail, and commitment to doing the job right the first time, which saves customers time and potential headaches. The store is praised for its ability to handle urgent situations, such as fixing flat tires while on vacation, and for accommodating quick turnaround times, like completing work within tight timeframes. Customers also value the clear communication and updates provided throughout the service process, ensuring they feel informed and respected. Overall, Firestone Complete Auto Care offers comprehensive solutions for all vehicle makes and models, combining expert service with fair prices. Whether for routine maintenance or repairs, customers leave satisfied, confident their vehicles are in good hands. The store remains a trusted neighborhood destination for dependable auto care since 1926.
Generally a good experience. I needed tires immediately and they were able to get me out the door in about 2 hours. Good tires - I can instantly feel the difference...
March 2026
They’re always smiling when you walk in the door they’re very very helpful and the bathrooms are definitely clean cause I like to use the bathroom is the floor is a clean there’s no coffee available but the service is excellent and the people are always great
February 2026
I love this location/staff more than the one near my house in NOVA!
