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June 2025 by Shawn Hyler
The customer service was beyond exceptional. They worked me into their schedule and provided world-class professional maintenance. I was very impressed with the entire experience!
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June 2025 by Mark Pounders
I arrived by 7AM and asked if I could get my vehicle back by 11AM and they made that happen. I was impressed and thankful that they listened to my needs and did the work within that time.
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June 2025 by Nick Hunt
Good service, friendly
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June 2025 by Jona Roka
Thank you for the quick service! Very kind management team.
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June 2025 by Ashlyn Brown
Always a great team with a positive attitude. Thanks again for such great assistance!
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June 2025 by Gary Klubok
Fantastic store and staff! I had an issue with a flat tire while on vacation in Richmond, and Maddie and Ehren were amazing, helpful, and so polite. I really had a great experince with a stressful issue. Thank you!
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June 2025 by Dale Long
I needed a small repair on a valve stem on my tire. I left it there for 5 hours. No work done. I took it somewhere else, The other business did the work in 5 minutes.
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June 2025 by Killah
This a excellent store and great workers
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July 2024 by Anthony Billie (BIG TONY)
Took my car to have tires put on at 11:30 wich I was 30 minutes early for my appointment, when I got there I was told it would be ready by 2pm,when I arrive back at 3:30 no tire work was done, Firestone is poor customer service and poor quality never going to Firestone again across from willow lawn. Management and service sucks??
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July 2024 by Kathryn Scourby
Dave is an excellent manager. Although I had a nail in my tire and I ended up having to replace two tires, Dave made my experience very nice. He worked very hard to work me in even though the store was very busy. I would highly recommend this Firestone store for any service you might need.
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June 2024 by Norm
Clean location. The tech checked out the vehicle to find the issue. Quick repair, well done.
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June 2024 by Cynthia Bolden
The quality of work performed by James and the team at Firestone is consistently top-notch. Whether it’s a routine oil change, tire rotation, or more complex repairs, I am always confident that my vehicle is in good hands. The attention to detail and commitment to doing the job right the first time have saved me time and potential headaches down the road.
Moreover, James keeps me informed throughout the entire process, providing updates and estimated completion times. This level of communication is reassuring and demonstrates his dedication to customer satisfaction.
In addition to his technical skills, James possesses exceptional customer service qualities. He is always courteous, respectful, and genuinely cares about ensuring that I leave Firestone feeling satisfied with the service provided.
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June 2024 by Lauren Gillison
Not a good experience today with our tire replacement. I booked an appointment for 10:00am and my husband arrived on time. Our vehicle wasn’t put on the lift for another ~45min. Then my husband was asked about an array of other “needed” repairs (spark plugs, oil change, etc) all of which we declined because we very clearly booked the appointment for a tire replacement as the only service. Our vehicle wasn’t done until 12:51pm - nearly 3 hours later (!) for ONE tire replacement with an appointment that was booked! This is unacceptable. My husband was told appointments “just hold the spot” which makes no sense given our car wasn’t even worked on until ~45min AFTER the appointment time so what “spot we held”, is a mystery. Will not be returning and I do not recommend this location.
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June 2024 by Janice Beacham
Great customer service by Mechanic and Manager
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June 2024 by Mary Pickett
Fantastic team and experienced mechanics. Expert service and fair prices. Work hard to make sure your stay informed and explain each process and why it is necessary.I'm a very happy customer.
