Firestone Complete Auto Care in Richmond, VA has been serving the community since 1926, offering a wide range of vehicle services from tire sales to repairs and maintenance. Customers appreciate the friendly and helpful staff, with specific praise for team members who are professional, attentive, and thorough. The shop is consistently described as clean and well-maintained, creating a comfortable environment for customers waiting for their vehicles. Service quality is highly regarded, with many reviews highlighting the staff’s ability to explain repairs clearly, show parts replaced, and handle complex safety-related issues efficiently. The team is committed to getting vehicles road-ready, often going above and beyond by staying late if necessary, and managing difficult situations with professionalism and respect. Customers value the timely repairs, especially when dealing with flat tires or urgent repairs, and feel confident in the staff’s ability to keep their vehicles in good condition. While some mention long wait times and appointment delays, the overall experience is positive, and many plan to return for future service. Firestone’s dedication to reliable, affordable auto care makes it a trusted choice for local residents seeking comprehensive vehicle maintenance and repair services.
Sam at the front desk lobby was great. Super personable and helpful. I gave him my business card in hopes he will come work with me, his customer service skills are like no other.
February 2026
Kevin and Sam answered all my questions and provided great customer service.
January 2026
I come here for my oil and tire rotation. Not a lot of people know that if you have their company tires the rotation is completely free. A guy named Sam Krieg seems to always be on top of it have my car in and out .
