-
February 2024 by Linda McClenic
I ended up spending most of my morning @ Firestone Cloverleaf while my vehicle was being serviced. I had quite a list of items I wanted done. However, the staff displayed great professionalism especially James. He handled the front lobby area while being very attentive to all the customers as they approached his counter. He was also efficient when answering those very busy ringing phones. The environment was clean & calm, I received my car back in better condition than when I brought it there. Overall, I rate my visit 5 stars.
-
January 2024 by Vernee Gill
Only if they can speak with kevin he was excellent james needs training.
-
December 2023 by John J.
came in because I was having an issue with my tire pressure sensor and everyone was nice and helped me with what I was needing to have done to fix the problem. highly recommend this location.
-
November 2023 by Kylee Vaughn
Rude short temperament of staff. Lack of care or knowledge and carry a chip on shoulders due to branding I can only assume. There are plenty of places with better service in the bay and at a desk than this location.
-
October 2023 by Mae Gabbin
I took my car in for tires and asked them to check the rear brakes for a noise that I thought the brakes was making. I got a call from the tech saying the noise was because whoever did my front brake job had put too much grease on them. I took the car to the shop that did the work ( Nissan) after I picked it up from firestone. The Nissan tech showed me the front brakes, no visible grease. My rear brakes were worn. Firestone tried to sell me brakes and rotars that I did not need. I used to get all my tires from Firestone. They won't see me again.
-
September 2023 by Judes C
Do NOT bring your car here for state inspection! Dropped my car off Sunday because the location was most convenient to me. They do state that inspections are first come first serve, but it is now Wednesday and I have been told they may not get to my car today.
-
August 2023 by Kevin S.
When i brought the car in for 2 new front tires i had no warning lights. When they were finished replacing the tires and returned it to me there was a warning light for tire pressure. I spoke to the clerk, he got James the manager. James used a tool to scan each of the tire sensors. 3 were fine, the front drivers tire did not respond at all. I suggested that i drive it for a bit. I did for 90 minutes, starting and stopping several times. The light remained on. I returned to Firestone and James had created an invoice for $8X dollars for the sensor part and free labor. He claimed, without having removed the tire that the problem was a bad battery (on the sensor?) and that they could not have drained the battery. I suspect the technician just broke the sensor, but i cannot get in the tire to check it. He knows that Firestone is responsible which is why he offered free labor. I will not pay for damage Firestone caused.
-
July 2023 by Aesha
They had my vehicle for 3 weeks because they ordered the wrong part and said they will give me a discount for my troubles but they did not do it. They gave me 3 different prices on the job they have done. What a rip off. Never going back.
-
July 2023 by Tony
I would not let them fix my little red wagon.the way I was talk to. One manager told me this. The day I walk back in I was told something else by another manager. I did take it some where else and got it fix. DO NOT TAKE IT THERE.GO SOME PLACES ELSE. I DID.
-
July 2023 by John “Wally”
I needed some air in one tire. After finding someone the were really nice about taking care of me. Didn't try to sell me tires. Just took care of the problem. I would come back here for an estimate on tires.
-
July 2023 by Michael Douthat
They deserve zero stars! My car’s sensors alerted me my tire pressure was low. I was right down the street so I stopped at this Firestone. They said they would put air in for free. Nice enough.. but it took them over 20 minutes. The guy comes and tells me two of my tires (one on front, one on back) are not holding air properly, I’ll need to order 4 new tires. 4 tires because you want all 4 at the same tread depth. That’s true the tread depth but the only problem is it was all a lie. I got a second opinion, my tires do not have any issues holding air and do not need replacement!! I know you need to make sales but being dishonest is not the way to make money.The guy was also very rude. He asked me why I was hanging out with young kids and treated me like a bother.Firestone Midlothian Turnpike Richmond
-
May 2023 by Tyler
They team was great! They took care of me and explained everything before so there were no surprises. It did take a little longer than expected.
-
April 2023 by Ben Hoover
I scheduled an appointment for an oil change and to investigate a slow leak in one tire. I was quoted that the work could be done in an hour. It took over 3 hours to complete everything. I do drive a fleet vehicle so it does take a little extra time to get the work approved. However, the car has been on the lift for at least 2 hours. I have been told it took a while to get the lug nuts off. This Firestone was where the tires were put back on for the last oil change and tire rotation. I am not sure why this time they couldn't get the lug nuts off this time. The staff has been friendly and the whole place is clean. This Firestone has taken care of my car in the past and is why I came back. They are honest about issues with your car. This time though, the misquote on the time it would take has been the worst. I would have made arrangements for a ride if I knew it would take this long for a simple oil change and patch on a tire.
-
March 2023 by Darren Hawkins
Firestone on Midlothian Turnpike has provided me good automotive care for many years. The friendly staff gives welcoming customer service. I do recommend this location.
-
February 2023 by Gerd Langenbucher
Had appointment at 8am, got told the car will be ready by noon, by 1 they said they work on the car, coolant flush and oil change. Finally got the car at 5:15pm with zero apology. I hope they are as good in fixing cars as they are in making up stories.
