Firestone Complete Auto Care in Richmond, VA has been serving the community since 1926, offering a wide range of vehicle services from tire sales to repairs and maintenance. Customers appreciate the friendly and helpful staff, with specific praise for team members who are professional, attentive, and thorough. The shop is consistently described as clean and well-maintained, creating a comfortable environment for customers waiting for their vehicles. Service quality is highly regarded, with many reviews highlighting the staff’s ability to explain repairs clearly, show parts replaced, and handle complex safety-related issues efficiently. The team is committed to getting vehicles road-ready, often going above and beyond by staying late if necessary, and managing difficult situations with professionalism and respect. Customers value the timely repairs, especially when dealing with flat tires or urgent repairs, and feel confident in the staff’s ability to keep their vehicles in good condition. While some mention long wait times and appointment delays, the overall experience is positive, and many plan to return for future service. Firestone’s dedication to reliable, affordable auto care makes it a trusted choice for local residents seeking comprehensive vehicle maintenance and repair services.
Kevin is great! He is very helpful and gives you the best advice. When I checked out Richard was not pleasant. When he was on the phone with a customer he seemed irritated. Then when he came to check me out he didn't speak he just gave me my price. Then gave me my keys and didn't say anything.
June 2026
Excellent customer service from Kevin, really made sure I was taken care of
June 2026
Kevin and James were absolutely fantastic!!!! Super informative, super helpful and super friendly! Definitely recommend
