Firestone Complete Auto Care in Henrico is a one-stop shop for vehicle needs, from standard maintenance to tires and repairs. Reviews highlight an expert team that provides reliable and affordable auto care. Customers describe the service as exceptional, amazing, and excellent, with a very friendly, courteous, respectful, knowledgeable, and accommodating staff. Many note a seamless process with quick turnaround, where they were kept informed on progress and the work was finished when promised. The location itself is noted as beautiful. While most experiences are very positive, some minor feedback mentions occasional issues with the online appointment system and small oversights in vehicle detailing. Overall, customers report feeling welcomed, valued, and that they trust Firestone for all automotive needs. The staff is commended for being helpful and communicative, ensuring customers understand the work being done without feeling pressured.
They are hard working and honest. They look for coupons to assist their customers. Top notch group with Brian leading the way. Front end ladies are always helpful too.
June 2025
Awesome experience... Had a 900 am appointment, and I was out by 945 (oil change and got rotation). Even applied an online coupon ($25) without me having to ask for it. Can't ask for more
June 2025
I have nothing but good things to say about this location! First of all Mikayla was an absolute delight! Very customer service friendly, I felt welcomed and valued! Then the look of this Firestone is amazing! Might be worth the extra miles for the great service and beautiful lobby!! Highly recommended location!
