Go Store It Self Storage, located in Richmond, VA, offers a range of climate-controlled storage units from 25 to 400 square feet. The facility is conveniently situated near Chesterfield Towne Center and is open every day, including Sundays, ensuring accessibility for customers. The staff is frequently praised for their exceptional customer service. Reviews highlight employees like Karthik, Cherrelle, and Nytaea for their helpfulness and professionalism, with customers noting their willingness to answer questions and resolve issues. The location is described as clean, and the staff as friendly and easy to work with. However, some reviews mention concerns about a significant rent increase shortly after moving in, leading to mixed feelings about the overall experience. While many customers express satisfaction with the service and facility, there are calls for management to address pricing concerns to maintain customer loyalty. Overall, Go Store It Self Storage is recognized for its great service and convenient location, making it a solid choice for storage needs.
There was adequate space in the unit and it was very clean. The manager was very helpful and pleasant. She made the move easy and stress-free. However, I hope you guys address the temperature because it was close to 90 degrees in the facility when I moved my things in. That aside, I'm pleased.
June 2025
Convenient and fairly easy to navigate services, good prices, decent facility
June 2025
Karthik Selvaraj provided me with the best customer service! He took the time to answer my questions, provided me with all the details I needed, and was very polite and professional.
