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July 2025 by Kate Tate
Renting the unit with the nice lady, Rennie, at the front desk was easy and the first few months were great. Then one day, I go to borrow a cart from the office and the office is gone, replaced with an ipad on a stand to connect with a virtual assistant. After the staff was let go, things quickly went downhill. The carts disappeared, the gate worked sporadically and then didn't work at all for a month, trash was always strewn about outside and in, the elevators stopped working for weeks, the AC rarely works (it was 95 degrees in my climate-controlled unit last week), the bathrooms were a mess - light bulbs missing, trash piled in the corner, and no soap, paper towels, or toilet paper for weeks on end. (I have photos of all of this if the management cares to see them.) I used call to report the issues but got tired of them telling me that they had dispatched someone to take care of it. And how did they thank their customers for their patience through all this? They raised the rates, by a lot. We started at $90 last spring. In the fall, it was raised to $187. Yesterday, I got an email saying it would go to $279 in 30 days. I'm done. This business doesn't care about it's customers. I'll be moving my stuff out at the end of the month.
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June 2025 by Niki Fisher
There was adequate space in the unit and it was very clean. The manager was very helpful and pleasant. She made the move easy and stress-free. However, I hope you guys address the temperature because it was close to 90 degrees in the facility when I moved my things in. That aside, I'm pleased.
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June 2025 by Deron Tyler
Convenient and fairly easy to navigate services, good prices, decent facility
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June 2025 by Manuela Toscano
Karthik Selvaraj provided me with the best customer service! He took the time to answer my questions, provided me with all the details I needed, and was very polite and professional.
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June 2025 by Christian Ford
Rates are decent, been with them for years.
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May 2025 by Epiphany Sutton
Good, clean, easy to access.
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May 2025 by Kevin Caple
This was my easiest move yet. Easy rental, easy payments and easy checkouts.
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May 2025 by Jon Nickerson
Pretty easy and straightforward. All digital.
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May 2025 by Stephanie Wittich
Changing from one size to another was a quick and easy process.
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May 2025 by Jonaé M.
Melanie made the process smooth to get my items stored! I would recommend this storage company!
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April 2025 by Blessing Banks
Cherrelle worked it out so that everyone would win. I saw the unit next to mine was empty and wanted to rent it. We could not get any resolution until I got Cherrelle on the phone. We really needed that space. She was an answer to our prayer.
Thank so much selena
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April 2025 by Jordan Taylor
EDIT - Thank to Laura and team for reaching out and working making things right.
Originally what I thought would be a 5 star company has unfortunately taken a turn for the worse. I recently received a notice of rent increase by over 40% after having moved in only 3 months ago... its a shame I will be looking for other storage solutions because I wanted to love Go Store It due to its location and what felt like an initial positive experience. I hope management will reach out to make things right, and I will update my review depending on this.
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March 2025 by Kim Lyons
Can’t get in touch with them over the phone
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March 2025 by Brandy Johnson
Danielle was great! Very helpful.
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March 2025 by victoria heller
Needed help with something, called facility and spoke with Nytaea, she was great!! Very patient and knowledgeable, explained the issue and told me the options I had. Not sure she will see this, but thank you again!!
