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November 2023 by Melissa P
Went in looking for our son’s first car. We were met with fantastic service, lots of great options to choose from, fair prices, and felt no pressure to buy. We are very happy with our car-buying experience at Grace Auto Sales and Service.
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November 2023 by Mary King
Grace Auto is a great bunch of people. I always feel I’m going to get ripped off at a dealership but these people made me feel very at ease and welcome. Their selection of cars is great And affordable. I plan to go back there for my next car purchase in the future as a matter of fact. I highly recommend them.
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November 2023 by Ian Savino
Best thing I can say about this place is they made getting my 2015 Prius super easy relative to other places. I think I was able to get in and out of the door within an hour after making my decision!They didn’t try to sell me some random service package or complex contract, and their mechanic helped ease some of my fears about future catalytic converter theft too. Overall just a simple crew doing good work.
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October 2023 by Brooklyn G
I came over here while in a short break at work to look around and get an idea for what I wanted. Everybody was super nice and helpful. I dealt primarily with Soto and he was very easy to talk to and express my vehicular likes and dislikes. I ended up coming back that evening after I got off and walked away with a reasonably-priced, newer car that I absolutely love! The team at Grace Auto helped me to make a decision and were patient as I ruminated on my options. Due to the excellent customer service and reasonable prices paired with the reliable selection, I will gladly recommend Grace to anyone in the market for a used car!!
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October 2023 by Jeff Potts
Some people may love buying cars. I'm not one of them. I can't imagine a more miserable scenario for car buying than urgently shopping, having just survived a close call with a giant red oak tree, totaling my old car in the process.Enter Grace Auto, where angels live, disguised as car salespeople and technicians, and where devil's fear to tread. My new car was actually waiting for me, right by the entrance.Honestly, I'm still a little stunned how much I love my new car; and how quick and painless it all went down. These good people were like a breath of fresh air, and a genuine blessing, in my time of crisis, when lesser dealers would have certainly rolled me like a drunken clown.I not only found an affordable car in a flash, with no hassles. I found an even better car, at a more affordable price, than my last car (may it be junked in peace). If you want proof that integrity still exists in this world, you'll certainly find it at Grace Auto Sales and Services.It may be hard to fathom, but I would recommend to anyone needing a car, just skip the shopping all together, and head over to Grace Auto, where your next car is waiting, and the angels sing hallelujah.
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October 2023 by Amir Farokhi
I never thought I'd write a 5-star review for a used car dealer but here I am. I purchased a vehicle from Grace from out-of-state. They were professional, responsive, and transparent over the phone/email and took the vehicle that I was interested in to a local mechanic that I identified for an inspection. They then held the vehicle for me for a few weeks, with a deposit, before I was able to get to Richmond to see it and purchase it. When I finally got to them, they welcomed me as an old friend and made the purchase smooth. Took a leap of faith and they came through as true professionals.
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October 2023 by Rodney White
Grace auto has been terrific. This car buying experience showed me how a business that cares about potential customers or existing customers operates. The owner and all employees are overly welcoming and non intrusive. Vehicles on the lot are well maintained. I fully recommend Grace when looking to buy a vehicle. 5 star.
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September 2023 by Keese
Will be doing business with them again Great used Car Dealership, Highly recommend if you looking for an great reliable used car in the 804 Area, They Specialize in Honda,Toyota,ACURA, Even Lexus. Got my First Lexus from here in august she still riding good and smooth. Good Customer service, Fast buying experience too. I test drove a few cars they encouraged me to to still look around and way my options, they not like other dealerships salespeople that try to rush you into anything and just be happy to get a the sale .
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September 2023 by Joi Morton
Thank you Grace Auto! I was in a tight position after having my 2017 Hyundai stolen from me. My credit was horrible when I walked into Grace Auto! I walked in with 0 hope and walked out with a new car! Everyone was so nice and pleasant! I did not feel pressured at all. Tyler helped me and I would have thought he had been doing this for years but it was his first week on the job! Thanks
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September 2023 by Mike K
Roberto S greeted me at the door to Grace. He was polite, professional, and friendly. Most of all, Roberto was Honest! I looked elsewhere but came back to Grace to buy. Two other salesmen even delivered my vehicle to my home. I am very impressed and satisfied with the whole experience of car buying at Grace Auto Sales and Service.
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August 2023 by Amber Pereira
My husband found a F150 with all the options he wanted and we made a two and a half hour drive to see it in person. The truck was very clean just like the pictures online. Roberto Soto and everyone in the office were very friendly and helpful. This dealer had a lot of nice clean late model cars in their inventory and they move them fast! We really appreciated the laid back atmosphere and would recommend their services to anyone looking for a nice clean used vehicle!
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August 2023 by Hopeless Lovely
I just bought a car here literally a month ago. First let me say, The sales person I first encountered that sold me the car was extremely nice and the front desk person who had me do my paperwork was also extremely nice, they deserve a raise.The paint on the trunk was messed up so they gladly had it painted for free. I was very satisfied until my second visit. An entire week went by and they did not inform me at all when my car was ready for pick up. And I was extremely dependent on this new car since I didn’t have another one to drive. After many attempts to get a hold of them they finally texted me to tell me my car was ready, so I immediately after work went to go pick it up. There was a different salesman working and I had a genuine question about the car before it was taken off the lot, because both emblems on the outside of the car were torn off and I was trying to ask if they would fix them. He told me I would look cute driving the nice car and to not worry about it. I ignored that. As for the emblems he said “ just get them off Amazon” when I looked on Amazon they were $30 apiece, so on top of just buying a new car I now have to spend $60+ on emblems.The next day I noticed some plastic interior pieces falling off the car as well as the metal on the door handle peeling off and stabbing me each time I try to open the door. A week went by and the dashboard lights started going on and off for no reason. And finally a month later today, I get home after work and realize there’s something underneath my car. I look under the car and realize a large portion of the bottom of the car was now detached and dragging on the ground. I tried to call but no answer and I tried to leave a voicemail but the voicemail box was full. This is a $14,000 car. This is my first time buying a new car from a legitimate car lot and so far the car I use to have that I got from craigslist was more reliable then the new car I have now. Going in person soon to see why this is happening.
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August 2023 by Kendall Murray
I’m giving only four stars because I just made my purchase today. Knowing how life goes.. I know anything can happen. With that being said, my process was very quick and easy. I really enjoyed not only their amazing salt water fish tank, but the fact I got to shop their online inventory first, come in and drive personally chosen vehicles on my own, and meet the nice and down to earth team. They were very grounded people, and I loved meeting and working with them! My purchase today was the second in my family! I’m having faith that I will be able to have continued grace from this auto place!
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August 2023 by Ken “Moose” Eaton
I’d like to thank Tyler first and foremost. We showed up looking for a newer vehicle, and found the vehicle we’ve been searching for. You guys made everything easy. The last several weeks I’ve been dealing with the people from Hymans on Midlothian, what a train wreck. They tried selling me a vehicle that needed 4 new tires, before I even signed any paperwork. So I go in there looking for a specific vehicle, and leave with an investment!They even tried charging me for a vehicle inspection (their mechanics), shouldn’t that have already been done? We bought our first Acura MDX from them, and that’ll be the last vehicle we ever purchase from them. Now back to Grace Auto! You guys were absolutely amazing, and accommodating. I can now see why you guys were so busy. Good business ethics go a long way with me.
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July 2023 by Greg Compton
Had a great experience choosing the right car. The team was patient as I tested five different cars. They encouraged me to try more if needed. No pressure, friendly environment. This team obviously enjoys working together.
