Journeys at the Short Pump location is praised for its excellent customer service, far exceeding the nearby Chesterfield Towne Center store. Customers have highlighted the friendly and helpful staff, including Malauah, Carmia, and Malaysia, who provide assistance without being pushy. Shoppers appreciate the patience shown when trying on multiple pairs of shoes and the ability to save money on purchases, including receiving free socks. Even in challenging situations, such as when an item was sold before arrival, the manager went above and beyond to resolve the issue, showing a commitment to customer satisfaction. Overall, Journeys is recognized for its supportive atmosphere and attentive service.
This journeys has much much better customer service than the Chesterfield towne center location. Such helpful friendly staff! Will only go to short pump location from now on!
July 2025
Came here to exchange my shoes for a different size. Sambas run tricky on my feet so I tried on about 3 different pairs back and forth before deciding. Malauah and Carmia were both so sweet! They were very helpful, patient and showed team work. I even walked away saving money and was able to get a free pack of socks. (:
August 2024
Malaysia at the Short Pump store was great. Helpful, funny, suggested items that we might need without being pushy. Left happy with new sneakers.
