Journeys at the Short Pump location is praised for its excellent customer service, far exceeding the nearby Chesterfield Towne Center store. Customers have highlighted the friendly and helpful staff, including Malauah, Carmia, and Malaysia, who provide assistance without being pushy. Shoppers appreciate the patience shown when trying on multiple pairs of shoes and the ability to save money on purchases, including receiving free socks. Even in challenging situations, such as when an item was sold before arrival, the manager went above and beyond to resolve the issue, showing a commitment to customer satisfaction. Overall, Journeys is recognized for its supportive atmosphere and attentive service.
Sizes not in stock but Kylie was 💯 with customer service! Ordered online.
November 2025
Couldn't get the Sonomas I wantedðŸ˜
August 2025
This journeys has much much better customer service than the Chesterfield towne center location. Such helpful friendly staff! Will only go to short pump location from now on!
