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January 2026 by Robert Pelter
Brandi was awesome to work and made sure my mother-in-law understood everything about her c-pap before leaving
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November 2025 by J C
Shawn is there to assist and to be sure all of your oxygen supplies are met. The quality of customer service is excellent. He is polite, courteous and extremely knowledgeable. Thank you for being the best part of Lincare.
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November 2025 by Wendell Kenney
Called Lincare to check on my prescription order for a new CPAP and upon answering was immediately transferred to another person and was transferred to 4 more times all back to the original person. Gave up. Web site is just as bad.
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November 2025 by Ant W
I had an appointment time that I missed and they were very accommodating with me. I was able to get in and get out. I had the pleasure of Brandi being my instructor. She was very knowledgeable and professional during the whole process. I left knowing exactly how to use my equipment. Thanks again Brandi!
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September 2025 by tusn shipley
Automated phone system is very difficult to talk to a customer service rep.
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September 2025 by Ann Jones
HOW MAY DAYS AND PHONE CALLS DOES IT TAKE TO GET A TRANSFER REQUEST PROCESSED?
MY TIME IS IMPORTANT ALSO, TIRED OF YOUR EMPLOYEES SAYING IT WILL BE TAKEN CARE OF
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September 2025 by Kandace Neff
The service center on Ackley Ave now has some of world's finest and most caring employees. Several improvements have been made to operations at this location as well in recent years. The center does not handle billing nor PAP supply shipments from their location and they utilize centralized groups for some order processing including some PAP orders and that can be frustrating and confusing but at the end of the day the staff in Richmond is caring, knowledgeable and friendly. Respectful and honest communication can fix just about any issue one may have.
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August 2025 by Thom Gann
AVOID Lincare - shady business practices, VERY poor customer service, FAILURE to communicate on MULTIPLE occasions, and all levels. Equipment took much longer than expected to arrive. I will never do business with them again. Never updated me with what insurance covered vs was to be out of pocket, even though I requested a bill several times, never received one but they were fine passing all of the information over to the collections company. Do yourself the favor - find someone else NOW!
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July 2025 by Wanda A. Crewe
I have to let you all know my guy is the best David made sure I understood everything about my machine awesome personality jeep up the great work you do Wanda A. Crewe
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July 2025 by Sue Houdyshell
Hard to reach the supply center on Ackley Ave. in Richmond....27 minute wait. Initially I was told my new supplies/machine would be mailed to me, then told to pick it up at office on Ackley Ave.
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June 2025 by Ward Barnes
So called employees will not give sufficient info to verify that they are in fact from lincare.
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June 2025 by Darrell Smith
Service department is really efficient. Oxygen machine started to malfunction it was replaced right away.
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June 2025 by Theresa Hughes
Most of the Service MEN that come out to a problem call are Truely Great & Helpful, BUT, the Oxegen machines that I've had to use needed work on them or to be replaced before given to be Used. 😔 But once I had let them know about this issue All the Representatives ( All ) have been Genuinely Concerned and Fixed the Issue Rite Away. Amen 🙂
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June 2025 by Jody Evans
Met with Brandi today for my C-Pap machine and she was very patient, informative and helpful. I hope this level of customer service continues into the future, Brandi was great
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May 2025 by Neil Parson
The instructions for the cpap machine was very informative. Ms. Jones does her job very well.
