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June 2025 by chika Huddleston
We find thing we need most of time and staff is very nice and helpfull
Store is clean
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June 2025 by Carri Pandolfe
The customer service lady was wonderful and then 3 employees helped me to find the japanese beetle traps. Everyone was great!! Thank you. Carri
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June 2025 by eric burtner
Older black lady that works in returns should be no where near the public. Very rude.
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June 2025 by Kelsey Brooks
I had a terrible experience at Lowe’s while trying to order a dishwasher for delivery to another area. I was told it would ship from a store closer to my home, but after placing the order, I was charged an extra $105 for mileage. I was told to go to customer service for a refund, but the associate couldn’t process it and had to page the assistant manager—five times—with no response.
My mother asked around and was told the assistant manager was probably “sleeping off a hangover in the back.” She eventually had to call the store just to get someone to show up. When Assistant Manager Phillip finally came up front, he was rude, dismissive, and acted like we were wasting his time. He refused to help and claimed the charge was correct without even trying to look into it. Meanwhile, other pages for an assistant manager were also being ignored.
This is hands down some of the worst customer service I’ve ever experienced. Completely unprofessional and unacceptable.
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June 2025 by Darrell Grant
bought a whirlpool washer in 2023 stopped working...had to go to store to get new one was associate said I can have it delivered Saturday on phone got there picked out a new one came up Monday...Get text Sunday night delivery delivery between 1-5...Took day off work so was ok. get call Monday morning Washing machine out of stock order cancelled...Was told I needed to go back to store to reorder another one...Calling BBB and Filing a warrant of debt....Ordered from Home Depot Lowes does not deserve my business
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June 2025 by Tiny Thiem
Fast service
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May 2025 by Jason Manes
People are the difference that separates competition that sell the sell the same products . Antonio Sapp - and his associates have always been top notch and today they showed it again. They spent a lot if time to help me and i appreciate it. Thank You Again
God Bless,
Jason
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July 2024 by William Cabot-Bryans
Very nice and very clean but hard to find staff.
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July 2024 by Lisa B
Lowes has gone way down hill! Tried to order a blackstone for my husband. We have had three deliveries. First one came unassembled, second one damaged, and third one unassembled. I am now waiting on my fourth delivery hoping that it is my last. This will be my last time shopping Lowes. It has taking many hours of my time to try to get the issues resolved. No one takes accountability for the issues.
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June 2024 by Christen G Mitchell
Less than zero. Items supposedly there arrording THEIR website but none of the employees can find it. Waited over 30 min in 2 departments for help each time. Meanwhile there are four employees just standing around. Asked for manager, never saw him and their own employees could not give me his name. I was planning to buy 438.00 worth of lumber but got so frustrates I walked out and went Goodwyn Lumber instead. I know they will match the price.
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June 2024 by Tim Clark
Just your typical box store. Thanks to the older worker there that brought the large ladder to get me stock from high shelf.
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June 2024 by David Wyatt
Always better than Home Depot. Service, good store layout, easy in and out. Further, the veterans discount -(which Home Depot recently adopted) has been a feature from Lowe's for many years. A very much appreciated consideration.
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June 2024 by T&T Builders LLC
As a Lowe’s pro and shopping and coming into Lowe’s on Midlothian (Chesterfield town center ) every day and buying $1O00’s Of dollars of merchandise a month. The Customer Service is awful when it comes to returning merchandise that should be on the pros account. Supervisor and staff Kimberly & Tyneisha was Disorganized and not helpful after standing At the register for hour And getting pushed to the side for other customers. And saying the item that I purchased a week ago, could not be returned
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June 2024 by Deborah Bolling
My favorite place to browse for plants and household goods. I love the military discounts and clearance items.
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June 2024 by n lewis
if they have what I need in stock I'm happy! I haven't shopped at Lowe's for quite a while. I was angry about 5 botched washer and dryer delivery attempts from the Midlothian store. I never did get my washer dryer due to the delivery company Lowe's contracts with.
