M&T Bank's West Broad branch in Richmond, VA, is a community-focused financial institution that offers accessible banking services. The branch features a convenient location with free parking and is open for in-person visits, with some services available through ATMs open 24/7. Customers appreciate the friendly and helpful staff, with one reviewer highlighting a staff member named Merry who went above and beyond to ensure satisfaction. The bank’s customer service is consistently rated highly, with staff being described as nice, polite, and professional. Opening an account online is simple and straightforward; however, some customers find visiting the branch necessary for opening savings accounts challenging due to working hours. The branch staff, including representatives like Kelly, are attentive and willing to troubleshoot issues, offering suggestions and follow-up contact options. Despite positive interactions, some customers have expressed frustration with frequent website and mobile banking outages, which can hinder bill payments and account management. Overall, M&T Bank provides reliable personal service and emphasizes a community-oriented approach, making banking easier and more approachable for local clients.
Jade was absolutely lovely. I had the most difficult situation with money missing after depositing it into the ATM and she was so sweet and helped me in every way possible and was able to return my money I appreciate her so much in every way. THEY NEED TO GIVE HER A RAISE 👏
September 2024
Your user interface is absolute garbage. Why even run a website if it’s never going to work properly.
March 2024
It is an excellent banking agency, the one in Ashland, directed by Don Ricardo E.
