M&T Bank's West Broad branch in Richmond, VA, is a community-focused financial institution that offers accessible banking services. The branch features a convenient location with free parking and is open for in-person visits, with some services available through ATMs open 24/7. Customers appreciate the friendly and helpful staff, with one reviewer highlighting a staff member named Merry who went above and beyond to ensure satisfaction. The bank’s customer service is consistently rated highly, with staff being described as nice, polite, and professional. Opening an account online is simple and straightforward; however, some customers find visiting the branch necessary for opening savings accounts challenging due to working hours. The branch staff, including representatives like Kelly, are attentive and willing to troubleshoot issues, offering suggestions and follow-up contact options. Despite positive interactions, some customers have expressed frustration with frequent website and mobile banking outages, which can hinder bill payments and account management. Overall, M&T Bank provides reliable personal service and emphasizes a community-oriented approach, making banking easier and more approachable for local clients.
It is an excellent banking agency, the one in Ashland, directed by Don Ricardo E.
March 2024
I just left and dealt with Merry, she was extremely friendly and helpful and even went above and beyond to make sure I left satisfied. I'd highly recommend seeing her when you come
February 2024
I opened an account online and it was a very simple and easy process. The one thing that I didn't like was that it seems you have to go into the branch to open up a savings account which makes it difficult if you work a 9-5. I have to say their customer service is 10/10 and they are always nice and polite when you speak... read full comment
