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October 2023 by Anna Wischnewski
I had called the same day and was able to come in within a hour for my flat tire. The 2 older men in the office were very nice and took the time to conversate with me. It was fast and the younger man outside even pointed out another thing that I should keep an eye out for that I wouldn’t have even known of. Fast and easy service!
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October 2023 by Shala Rostick
The staff & service here was wonderful. I stopped in for four new tires before getting on the road to head back home up North. Tina & Wayne were amazing and I am forever grateful for them.
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October 2023 by Liz
What should have been a straightforward alignment turned into a two-day circus. You can just set a hundred dollar bill on fire and your car will be better aligned afterwards than if you make the mistake of taking your car into this shop. I left the shop and immediately noticed my steering wheel was significantly turned to one side while driving straight. Called the shop and they claimed it was "just a sensor issue," but I'd need to go to another NTB branch to get it reset because they didn't have the appropriate scanner for my car. So in the afternoon after confirming my car can be seen, I take the car to the Henrico NTB, where...my car cannot be seen for another alignment. They reset the sensor but my steering wheel is still crooked and pulling to one side when I brake. This location gives me an extensive rundown of how 3000 W. Broad Street location doesn't have the tools or skills to do the work properly.After a call to the regional manager I am informed I will need to go back in person to this clown show of a business to get my refund. The staff doesn't know how to do a refund, so then I had to waste another 30 minutes while they get on the phone with corporate to process your refund. You'll then be treated to a charming display of attitude as the staff stand in front of a sign that clearly reads "signs of a bad alignment include a steering wheel pulled to one side while driving straight." Instead of apologizing, they will lie to corporate in front of you that "they DID the alignment, all they forgot to do is reset her sensor, they don't know why she's so mad." Meanwhile in this 30 minutes I've had enough time to read the reviews of the 3rd (yes, 3rd) NTB location the regional manager has set up an appointment at for me to finally get my alignment corrected. I decide this entire chain has wasted enough of my time. I ended up going to a different business to get the alignment checked. Big surprise - they have to do a new alignment because both of the front wheels were not aligned properly by NTB.If all of that sounds like your idea of a good time, then please feel free to patronize this business.
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October 2023 by T D
The other NTB stores warned me to not go back to them because they don’t know what they’re doing. The manager spoke to me like I was a child, I don’t take rude jokes from people I’m not friends with so it was odd he was comfortable speaking to me the way he did. His service advisor (black lady) was rude and ordered the wrong parts for my brake service. She told me $250 for me to get my front brakes done.. rotors and pads. Never showed me any quote so I know what I’m paying for and never said “hello” when she came in. She would walk in and out the door multiple times without telling me what’s going on with my car, what she’s ordering, the price or showing any paperwork. When I asked the manager what was going on, She yelled in anger from the other side of the window, “I’m ordering the parts!!” Smh. I went to another NTB to have the service done and they said that price she told me was justfor brake pads. A front brake service has never been that low at NTB. Thank god I didn’t have the service done by them.
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October 2023 by lindsey prather beekman
Came here for the first time recently with a screw stuck in my tire. They had me in and out in about an hour and laughing the whole time! Great staff, wonderful customer service, and great tires!
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October 2023 by Mariela Gavino
Tina was excellent! Went out of her way to help us. The staff was really friendly. Would go here again.
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September 2023 by Kelly Kasenetz
Our tire blew out on 95 Friday afternoon. NTB was the ONLY shop within 1 hour each way that had a run flat in stock for us. Wayne answered and was so kind-they fit us in at 5pm on a Friday. One of the guys stayed past his shift and replaced the tire for us. 10/10 experience with nice, honest people. Highly reccomend.
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September 2023 by Haley Phinney
Absolutely terrible. Can’t do things properly the first time around so you waste numerous hours going back multiple times for them to fix issues they caused, and they still don’t get resolved. Never bring your vehicle here
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September 2023 by Michelle Carnes
I struck an odd object in the road and, the next morning, my right front tire was almost flat. I expected to need to replace it and my vehicle doesn't have an on-board spare (Mini Cooper). I was able to get into this NTB and my car seen within the hour. It turned out the tire only needed to be refilled w air, no damage! They filled the tire, checked the other levels and sent me on my way, free of charge. Tire is still rolling, fully inflated. Really grateful for honest folks like these in the car maintenance biz!!
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September 2023 by Anna Strock
Exceptional service! I was able to get an appointment right away and while the problem with my car was not one they could fix, I was given expert guidance and advice on the next steps. Super friendly and helpful - 5 stars all around!
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August 2023 by Alex V.
The whole place says NTB now they are saying they are a different company and now charge for alignment check when NTB does free alignment checks
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June 2023 by Claire Chenoweth
Needed to replace tire, they saw me quickly, made sure they would be unable to patch my tire, and gave reasonable options for replacements. Every person there was kind and I was in and out in less than 30 minutes.
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June 2023 by Chris Washington
I had work done to replace struts, brakes, wheel alignment, and have tires replaced. When the work was first completed there was a high pitched screeching noise when turning the wheel that was not present before. The brakes also locked in place and would not release until long after releasing the brake pedal. After taking it in again to get it fixed, the same issues arose a few months later so I took the car to another auto shop. I was told by the mechanic at the second shop that the parts were not installed properly and had to get even more repairs done to correct the poor workmanship of NTB.
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June 2023 by Kirsten Melone
The folks at NTB Broad have never been anything but amazing! Always so kind and communicate clearly—will not take me car anywhere else
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May 2023 by Lora Sudduth
While traveling on the interstate, we realized we were rapidly losing tire pressure. On a Saturday afternoon and an hour from home we may have been stranded. The two guys at NTB were beyond courteous and accommodating to get us fixed up and headed back towards home.
