PacSun offers a clean store with more clothing options than the Short Pump location. The staff are friendly and helpful, with employees like Amy and Marissa providing excellent assistance in finding the right jeans and helping in fitting rooms. Customers appreciate the positive experience despite occasional power and internet issues. However, some customers have noticed that certain staff members, possibly managers, can have a less friendly attitude and lack basic customer courtesy, such as greeting customers or saying goodbye. Overall, the store has a good selection and friendly staff, but customer service quality can vary depending on the employee.
The store was clean and had more clothing than the short pump PacSun. The staff were super friendly and helped me find the cargo pants I was looking for.
September 2024
I never usually leave reviews but despite the power and internet issues i couldn’t have had a better experience. Amy and Marissa helped me and my daughter find the exact jeans we were looking for and helped us out in the fitting rooms since we were a bit confused with sizing. They were the kindest, highly recommend!!
November 2023
Store was clean and employees were friendly, just miss the old PacSun that actually sold beach/surf attire
