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“Being fitted for breast forms and masectomy bras is NOT for the faint of heart. At this boutique, I felt seen... In a good way... and completely taken care of. My insurance was approved andtook care of the cost of my purchases. I would highly recommend. ???”
“This shop is great for browsing local handmade decor items or traditional African clothing. They also offer a huge selection of oil fragrance. The prices are affordable. I love this shop, would definitely recommend.”
“I rented a tux from here and we had several issues with Jim’s Formal that they were unable to reconcile. With less than 24 hours to my event, Sunil and his team were able to get a tux fully tailored for me for around the same cost of renting a tux. Great service, great experience overall. The tux’s that came in from Jim’s were absolutely awful and none of the sizes fit as they should have. I highly recommend just buying a tux from this place. It’s the same price and I was really impressed at how well it was tailored.”
“I have been a customer of Haqq’s Drawer for a few years now and their amazing service has stayed consistent throughout the years. They have an incredible variety of perfume, oils, supplements, and naturopathic medicine. Their kindness and ability to go above and beyond is unmatched.”
“Attention to detail, extensive knowledge, and a friendly demeanor where all on display during our initial consultation, I look forward to our first collaborative effort.”
“if i could give 6 stars i would. touche was super helpful and friendly, and he got me set up great with basically a whole new wardrobe. he even went the extra mile to get my suit pants hemmed day of purchase to ensure I had it ready in time for the next day. Awesome service, Awesome selection, Awesome place”
“We love our replacement wedding bands manager Mrs.Lee choose for us,and my husband adore the hat he got ! Great place, you 'll find something you 'd like”
11AM - 6PM
6235 River Rd, Richmond
Clothing Stores
“Probably the best place to shop in RVA for fly fishing equipment, supplies, clothing and vacation opportunities. Their customer service is outstanding. Andrew and Craig go out of their way to insure you have a positive customer experience.”
“Great selection of boots, safety and work wear, hats/caps, and gloves. Always AMAZING service. I manage to make it in a few times a year and this place always has what I need.”
“Erin was super helpful and very very kind. She greeted me and my sister at the door and asked if we were looking for anything specific. I told her I was looking for a dress for some pictures and she lead us to the most perfect dress, without even being in there a whole minute. Erin’s customer service skills didn’t make us feel like she was just doing her job, she made us feel like she was invested in finding me the perfect dress and even helped be tie it up. She is by far wonderful. Thank you Erin for making our experience memorable and unforgettable. We will be back and don’t worry girl i’ll show you the pictures. Erin you’re the best! ?”
“I stopped by this store today and had the best customer service very helpful, resourceful&they had reasonable prices...not to mention a %20 off sale on jewelry ? i was able to finally find my claddagh celtic ring me and my man have been searching for!”
“Great experience! I hate shopping in stores these days because no one seems to know what customer service is. Not the case here!! Ben was super friendly and knowledgeable. He brought options to my hubs in the fitting room and we left with 2 outfits!”
“Buy American products and get American customer service! I had an issue with my order and they quickly exchanged it for what I needed. Great customer support. Thank you Thomas for helping me. I love my new jeans!”
“I came here for my son's suite jacket for prom. This establishment is wonderful. I'm disabled and have a service animal and was treated very well for being in such an upscale store. My son found a great jacket. Tailoring was part of the purchase. It was ready in a few weeks. Definitely would recommend.”
“I’ve never set foot in this store, but I called it this morning right before 8 AM and the lady that answered the phone was so helpful and cheerful that I had to write a good review (even though they didn’t have the product I was looking for)”
11AM - 6PM
3106 W Cary St, Richmond
Clothing Stores
“What a beautiful store! I was shopping for a gift for a friend and found a combination of lovely things for her. Livia was extremely helpful with suggesting just the right mix of items for a gift bag. So glad I came in and so glad Livia was there to guide me— she is the perfect store manager!”
“At close to the last minute I decided on a different dress to wear to my son's wedding. I needed just the right jewelry and I took the dress to Sterling Boutique. The salesperson helped me pick out the perfect jewelry to go with the dress. It looked like the pieces were created by the dress designer to go with the dress. I was so happy with the earrings, bracelet and ring. They are part of my treasured pieces now. Great service and super selection.”
“You can find good deals here cheap and if youre looking for stuff last minute ...I found some scrubs on clearance but they run small so go a size uo or 2...depends on brand ...found some sports stuff and BCA things for Awareness...cute loungewear and decent prices...try on the clothes....they run small...”
“A nice alternative to Barnes and Noble. When I first moved up here (pre covid) they seemed kinda expensive, but for what I buy their prices haven't gone up since, so now compared to the rest of the world they are affordable. Staff have been nice every time I've gone in. Their location changed, which I'm sure is confusing some folks because the old building still has the name up, so I've attached a picture of the front of the new building.”
“I just left the store after being disappointed in them not having THE dress I wanted for my vow renewal. The staff was VERY helpful and suggested I try on a different dress- even if it was simply for sizing purposes. Although the dress was pretty it was not THE dress. They helped me order the one I wanted. So kind, so patient, so helpful!”
“I think this is merchandising is beautiful & the whole shopping experience is wonderful, I do believe if the staff members speak would make he experience much better. I was in there for like 20 min nobody spoke to me (ask me was i was finding things ok or offer any assistance) Customer Experience don’t just stop at having a pretty store but also welcoming employees”
“Best customer service experience I have probably ever had in my entire life. I couldn’t find some of the tops that were on a mannequin and without even looking for someone to help us, one of the workers named Abbi asked if we needed help finding them. They were in a certain area across the store and she helped find them in my specific size. She also picked out some tops that she thought would look cute on my cousin and I and encouraged us to try them on. One of the tops they did not have in my size and she helped me order it online instead. Honestly she deserves a raise. She is fantastic and honestly makes me want to go back to that store. I don’t write reviews but the service there was so good that it made me want to.”
“Looking for a formal gown? Step N Style has always had what we needed, with the service to match. My prom I went to Step N Style and for my daughter we went and found a beautifully elegant affordable formal gown of great quality at Chesterfield Town Center! Check them out”
“I don't know an awful lot about this place, but it seems to have cool clothes. One of the employees got a wrong number and texted me and we had a lovely conversation.”
“I have not done much if any in store shopping, since the COVID lock down. Today I was forced into going in store because my online order was cancelled. Upon entering the store I was warmly greeted by Hannah who would later assist me in the biggest way. My online purchase was rather large and she meticulously, throughly and kindly went through every item and walked throughout the store hand picking each piece. She even went a step further and priced matched every thing and ensured my purchase was seamless. No kidding, people like Hannah are 1 of 1. She was so thoughtful, charismatic, authentically cheerful and we had a very organic interaction. She truly made my day! She could teach a seminar on customer service and going above and beyond any day! You guys truly scored big with her!”
“Great store, picked up a screen printed Cut and Run vintage tee that I always wear, and a sweater from the women's section. The owner's brother was running the shop that day, and does an excellent job organizing & stocking women's wear (hence the sweater ?). Keep it up, guys! I'll be back!”
“Lia and Bowie customer service was giving and left no crumbs (that's a good thing ?). Super nice explained sales also when to come back and answered other questions with no problem. Bowie ? your so kind for letting our daughter give you a hug. Our kids super alternative and just marchs to their own symphony ?. Again thank you both for being incredible and we will be back.”
“My wife and I had a horribly complicated return but Ari was absolutely perfectly helpful sorting it out for us! She was so nice!
Would definitely come back to this Old Navy just because of this customer service experience!”
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“Amazing food and service as always! We met new friends while waiting for our table in their next door lounge boutique area and the restaurant was able to accommodate the four of us together which was super.”