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January 2024 by Carlton Burke
Very clean. They have a much better selection compared to other retailers selling pet items. Thank you!
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January 2024 by Starr “Starr” Rhodes
I went to PetSmart because I was looking for a dog stroller. Through their word to their starting at $119 to $139 I think that's how I need to be ridiculous and those solution have to cost that much and they should have more than one style there.
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January 2024 by Elizabeth E.
I have done several training programs at the Short Pump Pet Smart and I loved it. Sarah has done such a great job training my little puppy from puppy training to advanced training. We will begin trick training soon. I took my dog to another trainer before Pet Smart/Sarah, and my puppy learned a lot more with Sarah. I highly recommend them.
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December 2023 by Diana McDermott
Cameron was my cashier and he was very friendly and helpful. He was super nice. Will be returning for such nice staff
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December 2023 by Matt Meyer
Haven’t had an issue with the place other than the old man cashier that got snotty with me trying to price match. Sorry for inconveniencing mr.ceo cashier man
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December 2023 by Brian Fleming
Helpful staff, nice environment, a doggy superstore and my favorite pet store. Excellent selections
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December 2023 by Lizzie Bowes
The customer service is amazing! I have been helped by Toby the past few times I’ve gone and its so clear he cares about every animal big or small. He has been great with helping me know what I need and what I should do to set up my fish tank and is awesome at building relationships and holding conversations with customers!
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November 2023 by Joanne Harris
Talk about GREAT customer service!! The employees and managers here are so helpful and thoughtful. They truly work as a team and put their customers first. The hard work and dedication they offer is supreme. Thank you Callaway and Kat for your great customer service today!
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November 2023 by Joanne H.
Talk about GREAT customer service!! The employees and managers here are so helpful and thoughtful. They truly work as a team and put their customers first. The hard work and dedication they offer is supreme. Thank you Callaway and Kat for your great customer service today!
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November 2023 by Victor Teleuca
Animal abusers. The conditions the fish are kept in are horrendous and outright animal abuse. The Betta fish barely survive in 500ml jars, and the aquariums are overfilled with lots of dead fish. The most shocking was when I told the staff about the dead fish, and while laughing, he replied:"Don't worry we'll clean them up."Please do not buy anything from here and please report them for animal abuse.
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August 2023 by Maggie J.
Used to be great. Not sure what is going on with them now. They are always out of stock. Can't find anything I'm looking for. Their website says it's available but it's not when I go.
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August 2023 by Addison Dodge
It's a great store to find pretty much everything you need for your pet. I love that they let you bring in your pet! Sometimes, pets are brought in from non-profits like Purring Hearts of VA to put up for adoption.
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August 2023 by Daniela Otero
bad service. my daughter wanted to buy a hamnster and the attendant decides that I have to assure her that I should buy it so that she can show it to me. the hamster was on the highest shelf and it was in her house sleeping so she wanted me to buy an animal without seeing it and without my daughter liking it. very bad service
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August 2023 by Acts 1915
Nice store. Odd placement & parking ok. Cats VERY happy & took note VERY clean store.
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July 2023 by Melanie Ellyson
They tend to be out of large crickets. There are almost always dead fish in their aquarium tanks. I haven't had the best luck with their fish.
