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November 2023 by Waverly Rennie
It’s closed permanently!
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November 2022 by Google user
Went to this branch today not expecting much, yet they managed to reduce my already low opinion of this bank. Went inside for a simple transaction and they had only 1 person working both the drive-in lanes AND the inside of the bank. Waited 10 minutes inside the bank and there were 3 people ahead of me, none of whom were served during that time. There were 3 other bank employees present, none of whom were providing customer service to anyone. This was the Lakeside Avenue branch. I got back in my car and went through the drive in with no wait. While the teller was telling me that he couldn't help me with my transaction, the 3 people waiting inside were still there with no one assisting them. Moving all of my accounts to Virginia Credit Union which offers much better rates and service.
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November 2022 by Lynette Hammond
Went to this branch today not expecting much, yet they managed to reduce my already low opinion of this bank. Went inside for a simple transaction and they had only 1 person working both the drive-in lanes AND the inside of the bank. Waited 10 minutes inside the bank and there were 3 people ahead of me, none of whom were served during that time. There were 3 other bank employees present, none of whom were providing customer service to anyone. This was the Lakeside Avenue branch.I got back in my car and went through the drive in with no wait. While the teller was telling me that he couldn't help me with my transaction, the 3 people waiting inside were still there with no one assisting them. Moving all of my accounts to Virginia Credit Union which offers much better rates and service.
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March 2022 by Senan Al-Shutbi
Truist is trashiest, good name for them. Since they change to truist, they are screwing accounts and trying to get money for nothing just steal your money. SunTrust used to be good but I guess as Truist, they are big and they don’t care about their customers. Time to move to a different banks and I advise all customers used to be with SunTrust, time to move to a bank that care.
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November 2021 by Margo G.
This is now or soon to be a Truist bank (SunTrust and BB&T merged and is now Truist). I called today to inquire about safety deposit box availability. And was annoyed and alarmed that the employee asked for my social security number. Seriously? Completely unnecessary. In addition it took over 10 minutes to get my answer.
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June 2021 by Keyara Ruffin
This location has closed and moved to lakeside across from Bank of America due to the merger I have been here twice already and the atm machine was out of money.
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November 2020 by Will M
Slowest suntrust in town...
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September 2020 by Michelle Preuninger
Terrible customer service. Did not call me back after prtwice. Does not have information concerning they are closed for in person visit, but require appointments. Did not call me back after I requested an appointment.
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August 2020 by Steven O
Very rude staff and very disrespectful rolled her eyes at me and acted very prejudice towards me will never do buisness with them again
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August 2017 by Tanya A
Drive through lanes way to small!
