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August 2025 by Kai Johnson
Have visited this UPS location multiple times and each time is pretty smooth. Small location so can get busy at times but they are pretty efficient!
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August 2025 by sharkiya
the nice lady tia helped pack and ship my things for me, very sweet girl, great service!
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July 2025 by jay9000
$4 to print an Amazon return label.
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July 2025 by msirha
Showed them a coupon of 3 month free mailbox. The cashier boy said we dont accept it because it is not a franchise.
If a store is not a UPS franchise, it should not be operating under The UPS Store branding. All official UPS Store® locations are franchises that must adhere to corporate guidelines, including honoring official promotions like a 3-month free mailbox coupon (assuming it's valid and within terms).
ll UPS Stores are franchises. If they’re using the UPS name, logo, and branding, they must be part of the franchise system or they’re violating UPS’s trademark.
If they’re not part of the franchise, they shouldn’t be calling themselves The UPS Store® or using that signage at all.
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June 2025 by David Partridge
Absolutely amazing customer service from Tia!
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May 2025 by Marielle Perry
Staff told me they’re unable to print files.
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May 2025 by Illisil
Shout Out to Preston! Super helpful in finding my package, he took the time to help me out even just a few minutes before closing. Great guy! Great service! Great experience!
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May 2025 by theblairupthere
Preston hooked me up! I have been to 4 or 5 other “print shops”, and none of them know what they’re doing. I ONLY come to this UPS, because of the excellent service and knowledgeable employees. What would’ve taken 2 hours at another store was finished in 15 mins. 🙇♂️ Thanks so much! And big thanks to Preston
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April 2025 by Dr Jyothi
They made me wait for half an hour and forward my confidential documents like I -94, and then told me they can’t help me with opening a mailbox. They themselves don’t know the rules properly. Avoid this place.
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April 2025 by Frank Semeco
Worst UPS store ever.
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February 2025 by Chris C
Rude with customers.
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February 2025 by Alexis White
POOR CUSTOMER SERVICE! I tried to return an amazon package but the clerk Brandon wouldn’t accept it if it wasn’t in Amazon packaging. Amazon sends packages without Amazon packaging and did not state that it had to be in an actual box labeled for shipping it just said to add the label to the box. The clerk proceeded to tell me to purchase a shipping box and took my label off the box I had. Highly disappointed! Amazon stated that I could use any box! See pic below! The clerk Brandon stated that if it had an original shipping label on the box he would have taken it and since it didn’t he cannot accept. He also stated that it was because Amazon would want to preserve the original manufacturing box which doesn’t make any sense because Amazon also offered me the option to have no box or label. So I don’t believe that it’s Amazon’s concern to preserve the shipping box. I also tried to show the clerk that Amazon stated it could be in any box however, he kept repeating that Amazon wanted to preserve the manufacturer box which isn’t true at all! I would not recommend this ups store to anyone!
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January 2025 by Linda Wales
Curt. No effort whatsoever to be helpful.
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December 2024 by Sonni Gittelman
My experience at the UPS store in Carytown was excellent! The team members were helpful, courteous and moved me through the process expeditiously.
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December 2024 by Izzy “Mr. Winn” Dawg
The amount of customer service I received from the employee that helped me. It’s rare that people nowadays give the amount of customer service needed to keep customers coming back and show appreciation for what we both bring to the table. Thank you to the young lady that helped and to UPS.
