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March 2024 by Michael Buchanan
Slow, very slow. The gentleman at the counter seems to be bored. He gets the job done, but he is slow. Like he doesn’t care. Also, always a line when I am here to drop off mail. 2 stations capable of taking customers and 9/10 times there is one 1 person to serve a line of 5+. Close to a 30 min wait every time. Everyone knows I am just going to drop off and grab a signature and be out in 30 seconds yet I have to wait.
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March 2024 by keyosha Bethea
Informed delivery is useless shows that you have mail but doesnt recive it been missing mail for 2 days now
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February 2024 by Sylvia Williams
Christina Sow was a great help to me when I went in to send off a return package I had received Saturday she totally understood what I was saying and gave me the best option to use so it would not be an overwhelming expense
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February 2024 by Deleted
Yall never pick up the phone … bad for business, yall just stay hiring stupid folks that don’t know how to do they job
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February 2024 by Dominique Eborn
Slow!! No efficiency. The worker acts like he doesn't want to work here. It's not even just the waiting that's expected but there is no efficiency
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February 2024 by monica barnette
By far the worst location in Richmond
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December 2023 by Lyndsey Braxton
THIS IS THE SECOND TIME THEY HAVE NOT DELIVERED A PACKAGE TO ME.
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December 2023 by Tom V
I'm a retired postal manager, 2005 from New Jersey. I've tried numerous, numerous times to get through by phone and after several unanswered rings, it goes to a busy signal, clearly no one wants to get the phone. My issue is a package properly addressed via Click & Ship, to the Veterans' Hospital in Richmond, Va., zip 23249-0001 containing important and valuable documents for my cancer doctor (I'm a disabled Vietnam Veteran). After going around several postal facilities in the Richmond, Va. area, tracking shows it was delivered today to a mailbox, address unknown, 23224. This is clearly not the Veterans Hospital. How can it be so misdelivered, missent so many times without regard to LOOKING at the address label?! Time to contact my congressman and likely the postal inspectors. This is totally unacceptable. I hope the PM or OIC of the facility at 23224 read this and contact me.
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December 2023 by John Ruizcalderon
Didn't deliver my package cause they were scared of my dog.
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December 2023 by Eileen Ferre
It was about 2 weeks from Christmas and the place was packed and it was lunch time. There was just one poor lady on duty and she was delightful
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December 2023 by StarryEyes Smith (Kimbo)
Worst postal service I've ever experienced. It's so sad & frustrating! Last time I got mail was last Tuesday & now it's Monday night of the next week! They skipped our dead end street 4 days in a row! I get informed delivery so I can see that there was supposed be mail. This is the 3rd time I've had to drive to the p.o. to pick up my own mail! They only gave me 1 day of last weeks mail! Now it's after 5pm & still no mail! It never comes until after 6pm anyway. My DMV important mail is among the things that should've been del8vered last Tuesday & I have yet to see it. We had a regular mailwoman until 4 years ago. Now we have one regular at all ever since. I'm sorry, I understand it's a trial at the p.o. but getting my mail ONLY 2 DAYS a week is abusive & unacceptable.
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December 2023 by K. Bs.
Usps and their customer service is a joke & incompetent as hell! U have to answer customer calls to be considered customer service then dropping off packages to my home that I never ordered! Instead of them looking at the damn address they just make assumptions and drop it off anywhere! That explains alot!
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October 2023 by Adam P.C
Wish I can give them Zero, I called Southside Post Office twice no one picks up the phone and I get a busy dial tone, Someone needs to tells the Mail Carrier delivering mail to Swansboro West Neighborhood to properly do his job and scan the item before placing it in mailbox, I been having problems with USPS when it comes to mailing stuff to that area, am not gonna use USPS anymore when it comes this I will use a competitor and I don't have my issue was resolved whatsoever...
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October 2023 by Louise Pearce
Bad customer service no mail coming after a year. Staff full of lies. Can't wait to leave this location.
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July 2023 by Ms. P
A bunch of incompetent people handling the mail, steal packages. Just a bunch of thieves working in this post office.
