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October 2023 by Roving42673193367
We had such a disappointing experience with this Property’s refund practice on early departures. The Expedia policy clearly states that if a booking is changed after arrival then there is a penalty of one night of the stay. However, the Property refused to refund ANY nights of the five night stay. They stated that their independent owners “fire people” who credit back any amount of stay on early departures and “they’d rather see the bad reviews than have anyone be refunded” even if such a refund is in accordance with their cancellation policies on the booking. The facility is clean but one cannot rely upon the booking rules and policies because the owners of this local franchise apparently prohibit their staff from abiding by them. Sad situation
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September 2023 by I6118XVkarac
Unfortunately had to cancel my 7/1/23 reservations and while the hotel did not charge the virtual credit card on file, I can not get them to respond to the multiple emails sent to them in order to obtain a refund from the travel partner my reservation was booked through.
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September 2023 by TerilynR_12
I think I read somewhere that they are renovating this hotel. The room we had really really needed it. The bed was comfy and there were plenty of pillows, but there was hair stuck in the caulking around the tub, and the HVAC unit was like sleeping next to a railroad track. VERY noisy. If you stay ask for a renovated room. Breakfast was standard fare, eggs, biscuits and gravy, waffles, cereal, yogurt etc.
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September 2023 by Ryan English
Not too much to complain about on my end. My GF and I have now stayed here twice and both times it nailed the few marks we look for: -Comfortable bed? Check-AC works? Check-Nice bathrooms? CheckAnd we love the fact this hotel has a parking garage. It has some natural wear and tear but I challenge anyone to find a hotel under $100 a night that doesn’t.
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September 2023 by Kirstyn Montgomery
Pretty upset. On Friday August 11th I was in Richmond and needed a place to stay quick. Was trying to get out of a bad situation. This was one of the first hotels to pop up and I started booking quickly through a booking site. I selected the correct days for me to stay which was the 11th and the 12th and leave on the 13th. I'll admit I was in a rush and went through and when I got the confirmation email I had been booked for 1 night on the 13th to the 14th. I instantly cancelled (within 5 to 10 minutes of making the booking) and booked the correct dates. Their cancelation policy is no refunds, which I understand, but I cancelled within 10 minutes because of incorrect date at the booking it made was 2 days away. It's about 100 dollars for that night I didn't stay. I tried to ask for a manager to explain the situation but they weren't available. The hotel wasgreat, friendly staff, large free breakfast. It would be my go to inRichmond, but im feeling pretty upset and might not stay there again.
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September 2023 by Peace Tiff
This is a very nice Hotel. Comfortable bed. An awesome continental breakfast. Short Pump is a great location for shopping and dining.Rooms: The room was very large and clean. My room was a wheelchair friendly room.Safety: Short Pump seems to be very safe. Upscale areaFood & drinks: Anything you want to eat is near by
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September 2023 by Emily Hunt
I love it here!! We stopped here on our way home from vacation when we were tired of driving. The beds were AMAZING. Staff was friendly, hotel was clean!! We got the best nights sleep in this cozy room with the most comfortable beds!! Free breakfast with a lot to choose from! Thank you!!
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August 2023 by linda v
First i arrived and they didnt have my reservation it didnt transfer from hotels.com juanita was lovely and still git me a room . Ioved the view a little pond with a fountain . I got in the shower and when i leaned to reach for shampoo i noticed a large glob of hair attached to the wall. Also. Under the coffee machine i found sunflower seeds. So not happy about house keeping. Bed was great and sheets you could smell they had been cleaned with bleach good sign . Breakfast fair
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August 2023 by angies814
Towels are rationed, mattress needs to be replaced, housekeeping in room doesn't happen though requested and there wasn't even any butter at the breakfast buffet for the toast. The hotel appears to be very short staffed. The safe in our room was inoperable during our whole 5 day stay, even though every day we informed the front desk.
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August 2023 by Robert Brodmerkel
Our stay here was perfect. While people that wrote reviews are right about something’s need updating, it’s not as bad as some made it sound. There was your basic wear and tear on carpets and the laundry room could use some new machines. However overall the place is kept extremely clean. The beds were super comfortable and the service was excellent. The free morning breakfast was alway really good with plenty of options to choose from.Rooms: Rooms had a little wear on carpets and bathtub. But the rooms were also extremely clean.Nearby activities: Mall, Restaurants, breweries and bars. Children’s activities, shopping, escape room, bowling and more…Safety: Extremely safe neighborhoodWalkability: You can walk to all the nearby stores and restaurants.Food & drinks: Lots of restaurants near by.
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August 2023 by resy24i7
A little while back the hotel was somewhat above the other hotels in the area and now it’s just an average hotel in a luxury brand that charges too much per night. But if you find yourself going to Short Pump, the location is excellent.
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August 2023 by Glenn Witherspoon (Spoon)
I went there for a wedding, and the air conditioning wasn't working. I was hot and sweaty for hours. I don't recommend this place for any reason.
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August 2023 by Deepak Mandavia
Rooms and common areas can take a rebuild. The bed and shower was super. These two items make it for the high rating.Rooms: The furniture was old and needs refresh. Room was fairly large enough.
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August 2023 by MarkC1961CLT
Clean and well-maintained facility. Check-in was horrible, though. Breakfast was okay, but a turkey option for those who don't eat pork was not available. Great location, near the mall, good restaurants, and fast-food.
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July 2023 by chuckbaldwin12
Overall great stay. Close to Avery point. Was visiting my mother with family. Front desk concierge was super friendly.After hearing rates. Ended up saving some mulah after booking directly with t-mobile. Check out was a breeze also.