Better Sofas, located in Roanoke, Virginia, is a special order store known for its impressive selection of quality sofas and furniture. Customers appreciate the high-end options available, which include a variety of styles for sofas, beds, and tables. The store has garnered praise for its outstanding customer service, particularly from its staff, including one of the owners, who is dedicated to helping customers find the perfect pieces for their homes. Many long-time customers have shared their positive experiences, noting that Better Sofas offers the best selection of quality furniture in the area. The owners, known for their integrity and commitment to customer satisfaction, work diligently to resolve any issues that may arise. For instance, one customer recounted how the owner took extraordinary steps to ensure a made-to-order piece met their expectations after a color discrepancy occurred. With nearly 30 years of experience, Better Sofas has built a loyal customer base, with individuals returning for their furniture needs time and time again. The store is highly recommended for anyone seeking beautiful, durable furniture without the compromise of quality, and it stands out in the local market for its exceptional service and product offerings.
The sales person was very helpful and knew exactly what I needed. My chair was special order and it arrived ahead of schedule. The delivery guys were excellent and my chair is absolutely perfect! The price point is better than several places we had looked at before we went here. I highly recommend this place!
April 2026
top quality products, extremely knowledgeable, exceptional customer service. One of the best retailing experiences we have ever had. Seriously
April 2026
Truly a hidden gem. I was not expecting the extensive selection or the high quality furniture at this unassuming location! We spoke with Jeff at the store and he seemed to genuinely enjoy his job and provided so much information about the pieces we were interested in. Definitely worth a visit.
