Courtyard Roanoke Airport is noted for its wonderful and compassionate staff who make guests feel like family, going over and beyond with personal touches. The hotel receives praise for its perfect location with easy highway access, big and clean rooms, and overall great stay. Many reviews highlight excellent customer service and hospitality. The property is described as well-kept, though with some older touches, and is considered a safe and comfortable place.
Some guests mention minor drawbacks, such as very hard beds, a wobbly toilet, and slow hot water. The hotel does not include a complimentary continental breakfast; it is available for an additional fee. The on-site bar is highlighted as a positive feature, with a bartender noted for making excellent drinks. Overall, the staff's love and compassion make stressful trips more bearable, contributing to a highly recommended experience.
