National Car Rental
Car RentalHours:
5202 Aviation Dr NW, Roanoke VA 24012 Hours
About National Car Rental
National Car Rental is known for its helpful and professional personnel who consistently provide great customer service. Many customers appreciate the friendly and efficient staff, noting that they go out of their way to assist with the rental experience. Regular customers report having excellent experiences, even during busy times when the team ensures everyone is attended to promptly. The quality of vehicles is also highlighted, with solid cars that give peace of mind. However, customers should be aware that there is no Emerald Aisle at ROA Airport. When returning vehicles, it is important to leave the car in the RETURN lanes lot and take a photo of the speedometer mileage and fuel level for proof of refueling, especially as there may not always be staff available in the return lot. Some customers suggest that National Car Rental should communicate these procedures to minimize inconvenience. Overall, the combination of exceptional customer service and reliable vehicles makes National Car Rental a preferred choice for many.
Most Recent Reviews
June 2026
Another great experience from the National team at the ROA airport
Cars are always clean and in great condition. Staff is very cordial and professional. Overall everything is a great experience
April 2026
You choose National because you want to be treated like a human being. Always courteous staff that seems genuinely keen for you to return and not just extract value from you this one time. This location in particular is very kind and helpful.
March 2026
Friendly staff, quick service. No Emerald Aisle since this is a smaller location, but still a good selection of cars. Great experience overall.
More Comments(65)
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