Enterprise Rent-A-Car

Enterprise Rent-A-Car, Car Rental
Hours: This Enterprise Rent-A-Car location is very small, situated at the Roanoke airport with a cramped parking area. The staff is noted as extremely friendly, nice, sweet, and working hard. However, the location is very short-staffed, with only one agent serving multiple brands, leading to long waits and customer frustration. The process can take over half an hour. While some rentals are quick with clean, great-running vehicles, there are inconsistencies with vehicle availability compared to what is promised by phone. The limited staffing impacts the overall customer service experience.

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1. Roanoke, Virginia