Truist provides a range of banking services with a focus on customer safety and convenience. Local branches have adjusted their services, offering teller assistance through drive-thru lanes only and requiring in-person visits by appointment. Many customers appreciate the friendly and helpful staff who recommend financial services without being pushy, making it easy to close accounts or transfer money. The branch team has also shown commendable safety measures during challenging situations. However, there are concerns about the bank's overall reliability, especially following the merger with SunTrust. Some customers have faced difficulties with online bank transfers, leading to frustration despite the staff's willingness to assist. While many find the employees to be kind and considerate, there are mixed feelings about Truist's suitability for business banking needs.
Highly experienced tellers they make me feel one of their family members. most been long at this branch that they know every customer by name keep the good work ladies and great job Janet.
February 2020
Highly experienced tellers they make me feel one of their family members. most been long at this branch that they know every customer by name keep the good work ladies and great job Janet.
November 2019
I've banked with SunTrust for many years including investment transactions. Never a problem. Good and friendly folks to deal with.
