Verizon's Roanoke store offers a welcoming and efficient service for all mobile, 5G home internet, and business needs. Customers can conveniently visit the store or schedule online appointments for in-store assistance. The store provides options for online orders with free 2-day shipping, express lockers, and same-day delivery where available. Reviews highlight the exceptional customer service provided by associates like Holden, Tenyah, Malissa, and Jordan. Customers appreciate the knowledgeable and friendly staff who go above and beyond to ensure a positive experience. For instance, Holden guided seniors through the process of upgrading their devices, while Tenyah uplifted a customer’s spirits during a difficult day. Malissa was celebrated for her patience and helpfulness in securing new phones while saving money on plans. Jordan impressed customers with his honesty and commitment to finding the best deals, even as a relatively new employee. Overall, the Roanoke Verizon store is recognized for its dedication to customer satisfaction, making it a reliable choice for anyone seeking mobile solutions.
You walk in, expecting an aggravating experience, and then, no. It’s a breeze. Thank you, Deonna, for a pleasant experience. Fast, too, except for that last “Apple Minute”.
April 2026
Great customer service at this location. Very knowledgeable of all the products and plans, went on a weekday morning and there was no wait, walked right in.
April 2026
Had to activate a replacement iPad & Corey was outstanding. Wait time minimal. Thanks guys!
