Verizon's Roanoke store offers a welcoming and efficient service for all mobile, 5G home internet, and business needs. Customers can conveniently visit the store or schedule online appointments for in-store assistance. The store provides options for online orders with free 2-day shipping, express lockers, and same-day delivery where available. Reviews highlight the exceptional customer service provided by associates like Holden, Tenyah, Malissa, and Jordan. Customers appreciate the knowledgeable and friendly staff who go above and beyond to ensure a positive experience. For instance, Holden guided seniors through the process of upgrading their devices, while Tenyah uplifted a customer’s spirits during a difficult day. Malissa was celebrated for her patience and helpfulness in securing new phones while saving money on plans. Jordan impressed customers with his honesty and commitment to finding the best deals, even as a relatively new employee. Overall, the Roanoke Verizon store is recognized for its dedication to customer satisfaction, making it a reliable choice for anyone seeking mobile solutions.
Jason at this Verizon was AWESOME! Really focused on helping us out and was fun to chat with and be around. Made going to the store actually fun. Not something you can say about going to your carrier normally. Highly recommend asking for him if you go in here! Will be my go to guy always now! Simply the best!
March 2026
Jason was amazing and provided top notch customer service!! I was having issues with my voicemail and he got the issues resolved. I highly recommend going and seeing Jason at the Vally View location.
November 2025
Josh and Eric did an amazing job fixing my phone. Very helpful, friendly, and quick service!
