Berglund Ford is a local Ford dealership in Salem, Virginia, known for its new and used car sales and service needs. Many customers appreciate the service department, highlighting staff members like Dean Carroll, who is recognized for his personable and informative approach. The service team is often described as professional, trustworthy, and communicative, with customers expressing satisfaction in their vehicle maintenance experiences. However, not all reviews are positive. Some customers have reported issues with new vehicle purchases, particularly concerning undetected paint damage on cars. One customer detailed a frustrating experience with a new Mazda CX-5 that had swirl marks on the paint, which they felt was improperly handled by the dealership. Despite multiple attempts to address the issue, customers expressed disappointment in the lack of support from management and the service team. Overall, while Berglund Ford has loyal customers who value the service department's expertise, potential buyers are advised to thoroughly inspect vehicles before purchase to avoid complications. The dealership's commitment to customer service has been called into question by some, urging caution for those considering making a purchase.
The appointment for service was thorough and done in a timely manner.
July 2026
Tyler did a great job of being kind, honest, and worked hard to help me find the right truck at the right price.
July 2026
Great car maintenance and repairs from Ken at Madza Service. Awesome customer service and professionalism from Johnny. Best Madza Dealership in SW Virginia!
