Hertz Car Rental - Salem - East 4th Street
Car RentalHours:
231 E 4th St, Salem VA 24153 Hours
About Hertz Car Rental - Salem - East 4th Street
Hertz Car Rental - Salem East 4th Street HLE offers a wide selection of vehicles including luxury and sports cars, SUVs, EVs, vans, and trucks. The location receives mixed reviews highlighting both excellent service and some policy frustrations. Multiple customers report fantastic service and customer support, with staff described as going above and beyond, amazing, kind, gracious, and impeccable. Specific employees are noted for their helpfulness, technical sense, and for making rentals possible with fantastic service. One customer's family has rented many times without any issues. Positive experiences include free upgrades to nice vehicles, smooth and roomy cars, and hassle-free extensions of rental periods. The staff are said to truly care about customers. However, a significant criticism involves rental policies. One disabled reviewer found the process a waste of time, stating the location does not allow people without a driver's license to pay for a rental, requiring both a license and credit card in the renter's name despite online booking information suggesting otherwise. Despite this, many customers express strong loyalty, stating they will always rent from this location.
Most Recent Reviews
April 2026
Talia was wonderful at getting us into a car when none were available at the airport. She even stayed late to help us get the right car and the perfect rental agreement. We cannot thank her enough for her wonderful more than 5 stars customer service!!
December 2025
Talia was very helpful in getting me a last minute rental for a trip to DC. She was very friendly and knowledgeable. I will definitely be using them next time I need a rental vehicle.
December 2025
Absolutely love the staff! Talia and Royce are always nice and accommodating. Only hertz I’ll rent from in Virginia.
More Comments(130)
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