Sheraton Richmond Airport Hotel is conveniently located less than a mile from the airport, making it an ideal choice for travelers. Guests have praised the hotel for its superb customer service, particularly highlighting the exceptional assistance provided by staff members like Mrs. Shelby and AB, who go above and beyond to meet guest needs. The rooms are described as great, clean, and well-appointed, with excellent housekeeping services. The hotel features a nice pool, hot tub, and patio area, which guests have enjoyed. However, some aspects of the experience have received criticism. The breakfast buffet, priced at $17.99, may not appeal to everyone, and the coffee shop staff has been noted for their rudeness, particularly regarding the availability of complimentary coffee. Shuttle service has also been a point of frustration for some guests, with long wait times reported. Additionally, a server named Bonnie has been singled out for poor service, leaving a negative impression on guests. Overall, while there are some service issues to address, Sheraton Richmond Airport Hotel offers a welcoming atmosphere, comfortable accommodations, and helpful staff, making it a solid choice for travelers.
