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“I had a really bad experience renting a car with another agency the week before. Enterprise was a breath of fresh air. The price was lower. The car was reliable, and the staff was friendly, efficient and courteous. I will definitely be back.”
“The team was amazing! Brittany and Magaly were incredibly helpful and friendly—top-notch service all around. And let’s just say… the Area Manager definitely made the visit extra memorable. ?”
“I returned a car that I rented from the Philadelphia Airport at this location. They were very quick and thorough with the process of return.
The car that I rented from the Philadelphia Airport Budget had a whole host of damage, which was not provided in the written contract, so this location's agent gave me the chance to submit pictures that I took of the damage with timestamps of the day I rented it.
They also gave me another day to return the car seats that I rented because I accidentally left them at home! I feel like other places would've just charged me, so I'm super grateful ??.
FYSA: Go through the side glass door instead of the front door of the hotel.”
“Had my rental car wrecked during my stay in D.C. Representative Naima was incredible help! She showed patience, kindness and compassion. She led me in the right direction when I didn’t know what to do and when the Customer Service lines was no help. Awesome customer service!”
“I recently discovered there is an Avis/Budget rental office within the Holiday Inn. I only rent from Avis and previously traveled to National airport to rent for work and personal use. No airport fees at this location and one-on-one interaction with friendly staff. It is a great experience and I cannot say enough in recommending this location. I only wish I would have found out years ago. If you are a tourist or a local and need a rental in the Springfield, VA, area, this is the place to go.”
7:30AM - 5:30PM
5555 Industrial Dr, Springfield
Car Rental
“Had my Lexus in the shop, and Asif at Enterprise really came through. He took the time to understand what I needed and put me in the perfect car — something truly comparable, not just whatever was available. Super professional, efficient, and easy to work with. Phenomenal service all around. Highly recommend stopping by and asking for Asif by name — you’ll be glad you did.”
“The customer service here is impeccable second to none. Tarik from the moment my family and I walked in to the moment we finished the rental process, she was welcoming, respectful, helpful and much more.She was by herself and was very patient, knowledgeable and attentive throughout the whole rental process. Thanks again for your help and service.”
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“L&M is a top notch body shop! Very professional customer service with quick response . Great updates sent to you via text message. Worked with insurance company, rental company and with me the client to made a bad experience easy to deal with. Can’t say enough. Repairs were flawless. Thanks to staff and crew ?”