The Verizon store at Springfield offers a wide range of services for mobile phones, 5G home internet, and business needs. Customers can visit the store in person or order online for convenient options like in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available. The staff is known for their friendly and helpful service. Customers have praised specific employees for their excellent assistance; for example, Rob provided great care in helping choose the best phone plans, while James helped with purchasing a new phone and resolving billing issues. Jose went above and beyond by personally getting on the phone with customer service to fix a complex billing problem that others couldn't resolve. Remy was appreciated for patiently upgrading a phone and explaining everything clearly. Though wait times can be long without a reservation, many customers highlight staff members like Jackson, who are knowledgeable and helpful in making the experience better. Overall, the store is recognized for friendly service and attentive staff.
I love this location. I deal with two specific reps: CJ and Rob. They get me right every time.
June 2025
We had Rob he was fantastic. Took great care in getting us the best program for our phones. I recommend to anyone that wants super service to ask for Rob.
August 2024
We had James helping us and he was amazing. He managed to not only help us with purchasing a new phone but resolving a billing issue as well.
