“Wali and the team at Verizon - Springfield on Huntsman Blvd (Russel Cellular) are an amazing group! Great customer svc, follow-up and data xfr. They coordinated with my mother and brother and switched them over from T-Mobile. They found (and applied) all discounts and kept in contact with us daily. Very impressed and will stick with them for all our communication needs. Thx again to Wali and team for a great experience!”
“I first tried to open my Verizon Home Internet account over the phone, but it was not a great experience. Then I stopped by the Verizon store in Springfield, and I’m glad I did.
Eric was getting ready to leave for the day, but he still took the time to help me without rushing. He was friendly, patient, and always had a smile on his face. He went through all the options with me and made sure I got the best promotion and deal available.
It’s not every day you find someone willing to stay late and help a customer the way Eric did. Thank you, Eric, for making the process easy and stress-free. Verizon is lucky to have you!”
“Adam at the Old Keene Mill location is so wonderful to work with. I had a serious issue and came back a few times - on each occasion secretly hopeful he would be there as he is super knowledgeable and solution oriented. I’ve dealt with other T Mobile reps over the years but they don’t compare. Thank you Adam for your invaluable assistance. T-Mobile is lucky to have you on their team!!”