Internet Service Providers in Springfield, VA

“I had all sorts of issues with my account and the corporate customer service kept giving me false promises and not coming through. Adam and Mahdi here at this branch SAVED MY BACKSIDE! They were finally able to get my account fixed up and were able to walk me through all my options and really inform me. I used to think going to a branch was not as effective as going directly to corporate. I was wrong!”

“Lola is fabulous, went above and beyond taking back a failed router and dropping a new one off at my business. (Purchase green artificial grass) 7942 Angus ct suite E Springfield Virginia. She didn't need to do personal delivery so I was impressed. Now she wants to dig into my usage and set me up better than the customer I love her!!! Great attitude, super nice, smiley and knowledgeable. Exactly what I would want in someone representing me and my company great job!!!!!!”

“The first positive experience I’ve had with Verizon. Given all of the issues I’ve had with phone upgrades with Verizon from content not transferring, overcharges and dishonest sales reps at a different location (i.e. add charges for items I did not want or need) resulting in spending a good time on the phone with Verizon direct correcting the vast issues, I begrudgingly headed to this location on 10/29/2023 to upgrade from a system 07 given computer security prompts that my version would eventually no longer be supported. Robert was amazing! He listened to what I was looking for, what was important to me and historic issues I’ve had. He was open and transparent, successfully transferred my content to the new phone and patiently waited while I confirmed everything was as expected. My next bill was also as expected (what a relief). The only annoyance was impatient customers interrupting (not wanting to wait their turn), which Robert also handled patiently and calmly. Thank you, Robert. The experience was positive and very much appreciated.”