10AM - 8PM
7054 Spring Garden Dr, Springfield
Mobile Phones
10AM - 8PM
7018 Commerce St, Springfield
Mobile Phones
“Great spot for phone service work. Battery replacement. Called ahead to confirm part availability and stopped by without appointment. Serviced phone while waiting. Took about 10- 20 minutes overall. Knowledgeable technician, courteous, and friendly.”
10AM - 6:30PM
7015 Old Keene Mill Rd #103, Springfield
Mobile Phones
“SPRINGGIELD, Va. - Running Friday morning, tripped, fell, my Otterbox was a wreck and screen a mess. So went here (in back of a commercial building across from Springfield Plaza, next to that pedestrian overpass under construction). VERY satisfied. Got told 'you're screen's not broken, just the glass screen protector cover.' No upsell or attempt to 'replace my screen.' New glass protector and new protective case - $30 total. Super quick, personable - five-star experience all around.”
“Today I walked into the Springfield store dreading the Apple upgrade. But thanks to Marcos the experience was an ease. Appreciate his patience’s, thoroughness, and listening to the needs of the customer. It’s worth the drive to come to this store and work with Marcos. Thanks!”
“I have no words, the service is great. Nancy and Alison make a great team, they treated me with kindness and had a beautiful smile on their faces all the time, they were patient and we're understanding about the situation!. I recommend coming here, these two ladies make everything easier and understandable!”
10AM - 8PM
6330 Springfield Blvd, Springfield
Mobile Phones
“Came here after my husband's phone broke and Paulina was so helpful. She is friendly, thorough and knowledgeable.I appreciate the value Cricket provides. I don't understand paying 4x the price for the same service.Paulina took great care of us and made the process of replacing his phone very pleasant.”
“I had all sorts of issues with my account and the corporate customer service kept giving me false promises and not coming through. Adam and Mahdi here at this branch SAVED MY BACKSIDE! They were finally able to get my account fixed up and were able to walk me through all my options and really inform me. I used to think going to a branch was not as effective as going directly to corporate. I was wrong!”
“This is my go-to store for ATT. The staff is always welcoming and friendly. They are knowledgeable about their products and services. Highly recommend this store for your ATT/Firstnet needs.”
“I messed up on programming my phone and they fixed it quickly and it works better then ever. Very personable and professional. Could not ask for better service. This store has always been very good at service and advise on my phones.”
“Wow! This Metro Center is impressive! An intelligent Agent called GRISELDA welcomed me and oriented m with the new A21 Samsung since I have been long time loyal metro & Samsung customer. She does everything great and I got a great deal. Got a second line and she transfered all data and app to the new one. Paid less but got more. Even the service center outlook is beyond.”
“Out of all the tmobile stores in the area, this is my favorite one to go to for service. The staff is always knowledgeable and professional, but it's a popular location and it's very busy so you will wait. And the wait can be long.I recommend you ask them to call you when it's your turn to be helped you and enjoy walking around the mall and shopping while you're waiting. Sometimes, they automatically set up this phone call queue strategy, and other times they don't. They just let you wait in the store for 20 to 30 minutes.”
“Today was my third time going to this store. I've had the same young man assisting me and he was very courteous and extremely helpful, every time. I am so impressed by his professionalism and knowledge. He even thanked me for my business. That's a rarity these days! Excellent service.”
“Lola is fabulous, went above and beyond taking back a failed router and dropping a new one off at my business. (Purchase green artificial grass) 7942 Angus ct suite E Springfield Virginia. She didn't need to do personal delivery so I was impressed. Now she wants to dig into my usage and set me up better than the customer I love her!!! Great attitude, super nice, smiley and knowledgeable. Exactly what I would want in someone representing me and my company great job!!!!!!”
“Repeat customer. They have 2 floors which is much different than the California locations. They have a larger selection, which makes the experience much easier overall for customers.”
“The first positive experience I’ve had with Verizon. Given all of the issues I’ve had with phone upgrades with Verizon from content not transferring, overcharges and dishonest sales reps at a different location (i.e. add charges for items I did not want or need) resulting in spending a good time on the phone with Verizon direct correcting the vast issues, I begrudgingly headed to this location on 10/29/2023 to upgrade from a system 07 given computer security prompts that my version would eventually no longer be supported. Robert was amazing! He listened to what I was looking for, what was important to me and historic issues I’ve had. He was open and transparent, successfully transferred my content to the new phone and patiently waited while I confirmed everything was as expected. My next bill was also as expected (what a relief). The only annoyance was impatient customers interrupting (not wanting to wait their turn), which Robert also handled patiently and calmly. Thank you, Robert. The experience was positive and very much appreciated.”
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“Awesome service! Phone screen and digitizer were completely destroyed, these guys had my phone good as new in less than 2 hours! Thank you, thank you, thank you!”