The Verizon store at Springfield offers a wide range of services for mobile phones, 5G home internet, and business needs. Customers can visit the store in person or order online for convenient options like in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available. The staff is known for their friendly and helpful service. Customers have praised specific employees for their excellent assistance; for example, Rob provided great care in helping choose the best phone plans, while James helped with purchasing a new phone and resolving billing issues. Jose went above and beyond by personally getting on the phone with customer service to fix a complex billing problem that others couldn't resolve. Remy was appreciated for patiently upgrading a phone and explaining everything clearly. Though wait times can be long without a reservation, many customers highlight staff members like Jackson, who are knowledgeable and helpful in making the experience better. Overall, the store is recognized for friendly service and attentive staff.
We had an outstanding experience with Eric today at the Verizon store!!! He worked with my Mom for almost 3 hours, right through lunch and was incredibly helpful! We also appreciated his wonderful sense of humor and engaging personality. He was an excellent technician solving all problems!
July 2026
Luis was great! He helped me open my needed account, was patient with me and very professional! If you come to this location, ask for Luis! Thanks Verizon for great service
July 2026
I just opened a new mobile account with Verizon. Eric was the one who helped me. He is extremely kind, profesional, patient, and knowledgeable. He has provided me outstanding customer service. I’m really satisfied. I will recommend my friends and families to Verizon. Thank you so much, Eric!
