The Verizon store at Springfield offers a wide range of services for mobile phones, 5G home internet, and business needs. Customers can visit the store in person or order online for convenient options like in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available. The staff is known for their friendly and helpful service. Customers have praised specific employees for their excellent assistance; for example, Rob provided great care in helping choose the best phone plans, while James helped with purchasing a new phone and resolving billing issues. Jose went above and beyond by personally getting on the phone with customer service to fix a complex billing problem that others couldn't resolve. Remy was appreciated for patiently upgrading a phone and explaining everything clearly. Though wait times can be long without a reservation, many customers highlight staff members like Jackson, who are knowledgeable and helpful in making the experience better. Overall, the store is recognized for friendly service and attentive staff.
I have gone to two Verizon stores to get my phone unF up and talked with three employees. The phone was never fixed correctly. ERIC has finally fixed my problems and explained a lot of things to me. FANTASTIC JOB BY ERIC.
February 2026
Just needed to trade my phone in and was helped immediately by Luis. I was taken care of right awayreally appreciate the fast service and kind support.
October 2025
I got there as soon as they opened and they were packed. I got paired with Ricardo and he fixed my SIM card issue really quickly. much appreciated.
