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“My MacBook Air (circa 2015) was acting squirrelly, so Itook it in to Experimax. Best experience ever! Kobe did not try to sell me another; in fact he just diagnosed the problem, but since it was Amazon Prime days, I decided to replace it. He transferred the info on the old one to the new one quickly. But I was most impressed by the customer service. He was so incredibly patient and did some other magic just as a courtesy. Actually, I never even considered taking the new one to an actual Apple store since I trust Experimax 100%.”
“Duane T. was excellent!! He got me set up with the perfect modem/router combination. He also came out and measured my home to ensure I got the proper size television for my home.”
“We bought a backup mirror from Best Buy and had the Geek Squad install it. They are very reasonable in price and very efficient at installing it. They had it installed in a hour and it looks well and looks good. The Geek Squad stands behind their work and will take care of it. In this instance Best Buy gets five stars.”
Computers
Computers
Computers
Computers
“Geek squad technicians are awesome, it’s the terrible customer care- via chat & telephone.. I’ve received bogus a email alleging total tech renewal at charge of $419 is due. Contacted both- chat and phone to verify if customary, as email under Geek Squad cover and 45 days in advance. Both replied I’m in sales and referred me to contact 888#, exact # dialed.. and try chat w/ an agent. What! Both referred me to the other.. Decided to reach out to invoice sender. The person answered Yes, we s are Geek Squad, may I help you?.. replied: Sure here’s my account phone #, I’m calling in ref. to an invoice.. He then says ok, I ask can you verify the invoice based on my telephone #. He abruptly hung up.. Beware of scammers!”