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“My account had been compromised twice in two months, and after being denied from the bank to reimburse my funds (due to a mistake by them), I walked into the branch, and Senior Banker Stacey was busy, as she had another customer due for an appointment, but sensed my anxiety and offered to help until her appointment showed up. I felt like i had someone in my corner finally. After her customer did not show, she devoted her time to dive into my account, and got the fraud team involved to show that there was a compromise. She has been very precise throughout the whole ordeal, even checking back on my account to make sure that funds were returned and to open a new account and monitor that. What a blessing to have customer service like Miss Stacey and Truist offered. 5 stars!”
“Very easy to work with! Love the app on my phone that allows me to check my balances and mobile deposit. Very convenient location for me as well! The people there are lovely!”
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“This bank is exemplary! The customer service is phenomenal, and they try to accommodate you as much as possible. I have dealt with the branches in Inwood, WV and Stephens City, VA. I will continue to bank with CNB indefinitely!”