IMI Furniture is a store that offers a wide selection of high-quality furniture in a friendly and professional environment. Customers often find the showroom packed with nice pieces, and staff members are praised for their knowledge and helpfulness. The store manager is known for quickly understanding customer tastes and making tailored recommendations, even helping customers find items through catalogs rather than just the showroom floor. This personalized service sets IMI Furniture apart from larger stores nearby. The team at IMI Furniture, including staff members like Fernando, Diama, and others, are recognized for going above and beyond to ensure customer satisfaction. They assist with various needs, such as finding the right pieces, offering storage options, and delivering items directly to customers' homes. For example, Fernando helped a customer find a kitchen table and hutch that fit perfectly into their new house, even offering to store a hutch topper if it didn't fit. Similarly, Diama personally drove a customer to the warehouse so they could inspect a dining table before delivery, ensuring satisfaction with the product. Delivery and installation services are smooth, with staff taking the time to place furniture carefully and address any issues. When minor problems like a dresser drawer arise, IMI Furniture actively works with manufacturers to resolve them promptly. Customers appreciate the store’s willingness to waive costs and provide extra services during holiday seasons, creating positive and memorable experiences. Overall, IMI Furniture is known for quality furniture, excellent customer service, and staff who genuinely care about helping customers find the right pieces and enjoy a seamless shopping experience.
Most beautiful furniture in the NoVa area. Amazing VP and the best warehouse/delivery staff.
March 2021
We had an awesome experience- dining room table and chairs. Fernando was super helpful- helped with fabrics and selection- and helped me with pricing lots of other stuff. Great experience. Great place to go if you are like me- want the designer furniture but don't want to use an interior decorator.
March 2021
The quality of products and service at IMI is amazing. I am so happy with my new furniture! There were a few issues that needed to be addressed, and everyone, from Fernando to Diama to the delivery personnel, handled everything with professionalism and courtesy. I look forward to working with them again!
