“AJ Madison’s customer service in my experience was AAA. There were issues with my order, due to me entirely. First I ordered the wrong range then I didn’t do my diligence checking out the replacement range and missed some damage. AJM never gave up on me. They continued to work with me until I received the range I wanted. Everyone I encountered at AJM treated me with kindness and respect. in my estimation AJM went over and above to make sure I was a satisfied customer!!! I would not hesitate for a moment to highly recommend AJ Madison as a company to do business with.”
10AM - 6PM
11110 Lee Hwy, Fairfax
Appliances
“Ace Vacuums (Fairfax store) is the place to find the expertise you need when buying a new vacuum. Raj steered me in the right direction for what we need (our house has mostly hardwood floors), told me the pros and cons of each type, explained all the features, demonstrated the product (Richard), and gave me a significant break on the retail price listed online. You will never get that kind of knowledge or attention if you shop at a Walmart or similar store! 5 stars for Ace Vacuums!!”
“Mike was great to work with. We had a dishwasher in mind but with it being out of stock and back ordered for a few weeks he showed us similar options at the same price point. He made the experience super easy. Also the install and removal of the dishwasher was a breeze too. Would recommend and will go back for other appliances.”
“They gave us a free estimate, ordered, and replaced a part for our breville espresso machine within two weeks. Always communicated every step of the way and was fair in pricing. Very appreciative of this business!!!”
“We have bought two appliances from Bray and Scarff at the Arlington location since moving into our house 6 years ago. The first was a refrigerator - and it was excellent. We went to the store, had a helpful associate show us models, and - boom - a day later had a new refrigerator.Where Bray and Scarff really shined and impressed us, however, was with our recent stovetop purchase. I won't belabor you with the long story, but the TLDR is that we had tried for months to buy a new stove top from an associate at B&S -- and it was dismal. Endless emails back and forth. We paid for two measurements. And we were constantly chasing the associate.I was about to give up, but then a new associate - Ali - stepped in to help me. WOW What a phenomenal change. Ali was thoughtful, fast, and driven to help us get the stove we wanted. He responded to emails and texts within minutes - not weeks. He got the measurement perfect, communicated very precisely about the details, ordered our Wolf induction stovetop within a few short days (as a pose to MONTHS without ordering from the prior associate) and the second things were delivered, scheduled our install. He was also thoughtful and consultative - not pushing us in one direction or the other, but really helping execute our desires.The crew that did the install was also excellent: kind, thoughtful and were clearly experts. They had to cut about an inch into the countertop, remove parts of our internal cabinetry, and had to do complex removal and setup of the fan system from the crawl space. They did the whole thing in a few short hours and ensured cleanup was done properly.Ali and his team are absolutely amazing. If you go to buy an appliance at B&S - ask for him. You won't be disappointed.”
“From the first second i stepped into the store, Mr. Dexter greeted me kindly and was very professional throughout the whole experience. He was never pushy to purchase either. I bought a fridge and a washer/dryer combo. Store was clean and convenient. Best experience from start to installation. Thank you Mr. Dexter!!!I just went back to Mr. Dexter and bought more appliances. Super knowledgeable and never pushy. Educated me on differences and got me the best deal around. Very professional!! Highly recommend.”
10AM - 6PM
4748 Langston Blvd., Arlington
Appliances
“Thank you for the outstanding support and service during our recent washer/dryer purchase. Pricing was competitive with 'big box' alternatives and Donald and his team were responsive and communicative throughout. Most importantly, the installation went flawlessly.
We could not have had a better experience.”
“Sad to hear Dabney passed away a few months ago. He and his family was the heart and sole of that place. I have not had the pleasure of visiting with the new owners.”
“I came in to get my shark vacuum unclogged. Expressed to the gentlemen what and where the issue was. He unhooked the hose and headed to the back not even 5 mins later hes back with it fixed. He didnt charge me for the hose free of the sock that was stuck in there. No charge just a smile and explanation of what and why. It was sweet of him to do that. Lord knows others would have charged me just for walking in their place. No this man was sweet and explained if he had to take things apart it would have been money involved. In his words (just scooped out what was clogged) thank you again for the help. Shall visit if anything goes wrong again.”
“Steve and Bruce are very knowledgeable, helpful, and a pleasure to deal with. They have a great flooring selection and helped us find what we wanted. I highly recommend visiting Carpet & Vacuum expo for your flooring needs!”
6:30AM - 4:30PM
8100 Gatehouse Rd, Falls Church
Appliances
“We have worked with Ferguson for large projects and have been happy. But this time, I was just looking for a few small parts that the large box stores didn’t have. I stopped by Fergusons as a last resort. Who knew Ferguson also had plumbing supplies. I went to the Merrifield location and the service was great. They could tell that I had no idea what I needed and they were patient and extremely helpful. I will no longer be going to the big box stores for plumbing, straight to Ferguson in Merrifield.”
10AM - 6PM
8433 Lee Hwy, Fairfax
Appliances
“Needed new burner for gas grill. Acme Stove only had in Fairfax, I live in Bethesda.
Mike, on his own time, delivered it to me after work. Unbelievable service. I’ll be grilling again tomorrow night. Thanks again. 5 stars all the way.”
10AM - 6PM
5526 Nicholson Ln, North Bethesda
Appliances
“We’ve had to replace several appliances in our home over the past year, and it was an unpleasant experience with every store we tried — Best Buy, Bray & Scarff, and Costco — . There were defective appliances, poor install and poor service when the appliance had an issue. Our most recent purchase of a dishwasher at ABW was the exception. Our salesperson Prayer was fantastic, and the service was outstanding in every way. Prayer was knowledgeable and informative but not pushy.
Something people don’t always consider when buying appliances is the install process and who will handle service if something goes wrong. The service technicians at ABW are extremely knowledgeable, respectful of your time and home, and the entire process is well-organized from start to finish. The delivery team stayed and tested our dishwasher and were not rushed to leave even though we were their last delivery. This is in marked contrast to our other deliveries. The service guys are also fantastic. The ABW team truly aims to help you with everything. I only wish I had found them sooner.”
“Great Service! I was very pleased with how much personal attention my vacuum and I was given. Quick turnaround on my Vacuum Cleaner repair and reasonable rate - just like new. Highly recommed, 5 star service.”
8:30AM - 5PM
2809 Merrilee Dr, Fairfax
Appliances
“Tribles is great. They serve mostly appliance repair businesses. So, they and their other area stores have parts in inventory that you can't get locally anywhere else.
This includes tools and supplies to service appliaances.
Recently, I got the Supco RLE202 Dryer Vent Cleaning System and along with my vacuum cleaner and electric leaf blower, it worked like a charm to purge the "dust bunny nation" colonizing my dryer duct! GO GET ONE, and check Tribles out.”
“My 500 square foot family room carpet installation on 15 July 2024 was outstanding in every way! Christian and Maurice/Morris? were experienced, polished professionals with the old carpet/pad removal and new pad/carpet transition--meticulous clean up, too!
They were courteous, informative, and highly skilled with our many flooring power outlets, heat/A/C registers and step-down CUT-OUTS, and the required seam sealing for this large area remains absolutely invisible! They take pride in their work! I highly recommend Home Depot Fairfax for a pleasant carpet purchase experience from start to finish--no glitches! Thrilled!”
“I have a midcentury modern home with track lighting. I wanted to replace some fixtures, but could not identify compatible fixtures online. Bernie K. was able to identify it quickly and accurately. I might have given up on the project without his help.”
“I had a really great experience at the Miele store. The staff were professional, knowledgeable, and took the time to explain the different products without making me feel rushed or pressured. The showroom was clean and well organized, which made it easy to compare appliances and understand the features of each one. I especially appreciated how patient they were in answering my questions and helping me find the best option for my needs. Overall, the customer service and quality of the products left a very positive impression, and I would definitely recommend this store to anyone looking for reliable, high-end appliances.”
“The owner has been in business for about 40 years. He is honest and extremely knowledgeable He can do repairs or provide the customer with an appropriately priced vacuum. Recommended”
6AM - 10PM
7111 Westlake Terrace, Bethesda
Appliances
“In the past while shopping at Home Depot (Bethesda), it was a struggle. Whether it was because of Covid or the lack of staffing, you would need to figure out things yourself. Sometimes you were very lucky when the staff would at least point in the directions of what you were looking for. Today, we stopped by to pick a masonry drill bit set and the customer service were through the roof! It was amazing! Wow, we were shocked at the level of customer service! Great job!!! Don”
“We couldn’t be happier with the exceptional service provided by Robert “Bobby” SoRelle! He was an absolute pleasure to work with during our two bathroom remodels. From the very beginning, Bobby’s professionalism and expertise stood out as he guided us in selecting the perfect materials for each space.
His in-depth knowledge of every product helped us make informed decisions, and his keen eye for quality ensured that we got exactly what we needed. When we encountered an issue with a faulty cartridge on our Rohl sink, Bobby stepped in immediately to help resolve it. His commitment to customer satisfaction and attention to detail made the entire process smooth and stress-free.
Beyond his technical expertise, Bobby’s communication was outstanding. He kept us informed every step of the way, setting realistic timeframes and ensuring everything stayed on track. Home projects can be overwhelming, but having Bobby on our side made all the difference.
I wouldn’t go anywhere else for home remodeling needs—Bobby is truly the best! If you want someone knowledgeable, professional, and dedicated to making your vision a reality, he’s the one to call. Highly recommend!”
“If deciding between Merrifield and Reston, pick this location. Better parking, friendlier and more helpful staff.
Though, some of the products are weirdly priced. The largest (usually the cheapest) of the Brush Killer was notably higher prices than the 1 gallon option.”
“Sean out front was so helpful, really made life so much easier.
Also Courtney at customer service was probably the best representative we’ve ever worked with. So patient and extremely competent. Thank you!”
“Dependable, reliable, fair. Qualities of old-school small businesses our family is happy to support if only to keep guys like them as members of our community. Yup, giving them prayers and business makes more sense than contributing to other large corporations' bottom lines.”
“As th we employees keep pointing out to me, this is one of the smallest in the area. Nevertheless, I always find what I need there. The employees are really helpful and friendly.”
“Went to Dyson demo store unplanned was in the mall and wanted to see if they had the diffuser attachment for my air wrap. Zach approached me and asked if I needed help I asked if they had the attachment and he immediately went and grabbed it for me and checked me out. Very good customer service. Quick and easy. Nice guy. Attachment works perfect”