Bray & Scarff is a local and independent appliance retailer with 14 locations in Maryland and Northern Virginia. They do more than sell appliances, designing and installing entire kitchens with their own team of expertly trained sales staff, designers, and installers who manage the whole process. Customers report that the staff is knowledgeable, professional, cordial, and friendly, helping them find what they need. The delivery service is described as always excellent, and installations are quick and easy. While the selection can feel a bit limited, it is generally sufficient. Some experiences highlight outstanding repair service where technicians go above and beyond, demonstrating persistence with manufacturers to resolve issues. However, communication can sometimes be a point of frustration, such as not being proactively notified about significant delivery delays from the manufacturer. Overall, many customers are pleased with the service and state they will use the company again, noting that at Bray & Scarff, it doesn't cost more to get more.
Tyrone was very helpful and patient in explaining various options. Great customer service!
April 2024
We were helped immediately by Brian who was knowledgeable and helpful.
April 2024
Excellent service! Very professional, cordial! Helped me find what I was looking for, an electric range that I had found online. Main difficulty was finding store location, which ended up being a side street off Tyco Road with Tyco Road address.
