Bray & Scarff is a local and independent appliance retailer with 14 locations in Maryland and Northern Virginia. They do more than sell appliances, designing and installing entire kitchens with their own team of expertly trained sales staff, designers, and installers who manage the whole process. Customers report that the staff is knowledgeable, professional, cordial, and friendly, helping them find what they need. The delivery service is described as always excellent, and installations are quick and easy. While the selection can feel a bit limited, it is generally sufficient. Some experiences highlight outstanding repair service where technicians go above and beyond, demonstrating persistence with manufacturers to resolve issues. However, communication can sometimes be a point of frustration, such as not being proactively notified about significant delivery delays from the manufacturer. Overall, many customers are pleased with the service and state they will use the company again, noting that at Bray & Scarff, it doesn't cost more to get more.
Brian was the difference. Listened to the customers needs and made solid recommendations.
June 2026
Great attention to details and great customer service from Mr Brian Mitchell!
June 2026
I was extremely pleased with my shopping experience. Tyrone Gibson was able to help me pick the correct washer and dryer that would meet what I needed. I appreciate all his help.
