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“The customer service here is impeccable. Rebecca in particular was extremely kind and understanding of our unforeseen traffic delays. She even stayed after hours for us. Thank you so much for helping me through a stressful situation. I recommend this business wholeheartedly!”
“I had to rent a car because I was in an accident and between the reservation set up by insurance and getting my car to the auto shop, Enterprise was very helpful! The people on Fairfax Blvd were always smiling when I walked in the door and were so kind with the whole process. The manager especially made everything super easy and I was able to get a rental car and clear instructions in a matter of minutes! Definitely will use them again if I ever need to!”
“Lovely customer service. very helpful and patient staff. Special mention for Kevin - he's been amazing at explaining the process, and working to provide the best service they can. Highly recommend.”
“I needed a last minute G- Wagon because I was scammed by “My Sugar Exotic”, great communication, fast delivery!!!! I will be using them again. The vehicle was amazing.”
“I dropped off my car at the Enterprise shop as it was closing. Since I didn’t have a ride to the Honda dealership to pick it up my own car, Ryan offered to give me a ride in his own car. It was a kind gesture on his part so that I won’t have to walk 20min in the cold to the close by Honda Dealership - giving a ride to a stranger! I was deeply touched by his thoughtfulness. The customer service I received was exceptional, far exceeding my expectations. I highly recommend this Rental place and would definitely rent a car from them again in the future. The staff is incredibly caring and attentive.”
“I had an exceptional experience with Enterprise, and I want to give special recognition to Akilah Tucker for going above and beyond to assist me during my visit. From the moment I walked in, Akilah greeted me with a warm smile and a level of professionalism that immediately put me at ease.
She was incredibly knowledgeable, patient, and attentive to my needs—making sure I was matched with a vehicle that suited both my preferences and budget. What really stood out was her attention to detail and willingness to explain everything clearly, from rental terms to insurance options. She made the entire process seamless and stress-free.
It’s rare to encounter customer service that feels both personal and efficient, but Akilah truly delivered on both fronts. She represents the very best of what customer service should be, and she’s a credit to the Enterprise team. Because of her, I’ll absolutely be returning for future rentals and will recommend Enterprise to friends and family without hesitation.
Thank you again, Akilah, for your outstanding service!”
“I highly recommend this Enterprise Car Rental location. This is a busy store but the staff are patient, professional and attentive to their customers’ needs. They are accessible and easy to work with. I will be using them for my rental needs from now on.”
“Rental car was brought to the auto body shop servicing my car and I dropped it off there when picking up my car. Super easy servicing and great rental car (convertible Mustang)!”
Open 24 hours
6847 Lee Hwy C, Arlington
Car Rental
“Sam has helped me with many car needs, including alternator replacement, AC system evaluation, used car inspections, and towing. Working with Sam is a breath of fresh air compared to working with dealerships and other repair shops. Independent and reliable car experts can be difficult to find (yet very valuable to have) — Sam is one of the very best. He gets my highest recommendation.”
“Needed a car last minute and found this location was 5 minutes from our hotel. The prices were better than many other car rental places and this location was so easy. The process was fast and the employees were very nice! When I returned the car (7/31 around 5pm) the young lady (sorry forgot her name) was so helpful and nice. I was ordering an Uber for pick up and she mentioned if my hotel was close she could drop me off, so I was able to cancel the Uber and she dropped us off. Top tier service from this location! Highly recommend.”
7:30AM - 6PM
4213 Duke St, Alexandria
Car Rental
“Outstanding service! From start to finish, my experience with Jeffrey Moore was nothing short of exceptional. He was incredibly professional, courteous, and went above and beyond to ensure my rental experience was seamless. The vehicle I rented was immaculate and well-maintained, exceeding my expectations. I highly recommend Mr. Moore to anyone in need of reliable, top-notch car rental service. 5 stars!”
“When I had to pick up a rental vehicle due to some car repairs, the staff and company here were so nice and friendly and did so much to help me starting with coming to get me to take me to get my rental car and helping me every step along the way! I highly recommend them! Thank you”
“I had an issue with a few cars having low tire pressure. I now know that's because of the weather. Jasmin was very helpful and patient. She was able to fix the tire pressure and confirm that the car was in good health. I will continue to rent from this location.”
“Pros: ????Friendly staff ????Friendly service ????In Bethesda????Wheelchair accessible ♿Wheelchair parking ???? ♿Cons:Sometimes they are short on cars.I have a business account here, we service hospitals in the area, so we need cars to transfer things. This office of avis on Bethesda has been awesome, they always try to be helpful anyway they can, Victor is amazing and very professional yet very friendly and kind at all times. Just ask for Victor and he will take care of you, I highly recommend this branch and avis.If you like the review and/or the photos/videos, please hit "like ????" below to let me know, it is much appreciated ????.”
“We no longer trust buying online so dealing with Cosmos travel I feel much better they tell you pros and cons and they answer any questions very helpful so we have a successful flight due to covid 19 .. and as long the prices are accommodating to my budget it will be a lifelong project loyalty”
“Wonderful experience, the owner is very nice and the team is prompt, professional and easy to work with. They will pay attention to your budget and taylor your rental options based on your needs. Thank you, I strongly recommend.”
“I rent from the Enterprise , North Bethesda location, all the time. Booking through the app is user friendly, Agents are friendly and accommodating and they have great flee of cars. I wish they offered better deals or more affordable rates for longe term rentals like some of their competitors. Overall, great company.”
7:30AM - 6PM
138 Spring St-Springhill, Suite, Herndon
Car Rental
“Certainly! Here's a detailed and
I recently rented a car from the Enterprise Rent-A-Car location in Herndon, Virginia, and had the pleasure of being assisted by Devin. From the moment I walked in, Devin's professionalism and friendly demeanor stood out. He greeted me with a warm smile and promptly addressed my needs.
Devin's knowledge of the various vehicle options available was impressive. He took the time to understand my requirements and preferences, ensuring that I was matched with the perfect car for my trip. His recommendations were spot on, and I appreciated his thorough explanations of the features and benefits of each option.
What truly set Devin apart was his commitment to customer service. He went above and beyond to make sure that I was completely satisfied with my rental. When I had a few questions about the vehicle's functionality, Devin patiently walked me through everything, making sure I felt comfortable and confident before driving off.
The vehicle itself was in excellent condition—clean, well-maintained, and a pleasure to drive. Devin's meticulous attention to detail was evident throughout the entire rental process. He ensured that all the paperwork was handled efficiently and clearly explained the terms and conditions.
Returning the car was just as seamless. Devin was there to greet me, and the drop-off process was quick and hassle-free. He even took the time to ask about my trip and made sure everything went smoothly with the rental.
Overall, my experience with Enterprise Rent-A-Car in Herndon was outstanding, largely due to Devin's exceptional service. His professionalism, expertise, and genuine care for customers make him an invaluable asset to the Enterprise team. I highly recommend this location and look forward to renting from them again in the future.
Thank you, Devin, for making my rental experience a truly positive one”
“Matt made everything so easy and was incredibly helpful through the process. We talked before the day of the rental as well and he even gave a call the day of to check in to make sure when we were coming. (Obviously their trucks are older and not like driving a luxury car - easy to get over that though and the seat was pretty comfy in my tuck).”
“Had a great experience with Enterprise thanks to Segun! He was incredibly helpful and made a stressful situation so much easier. Really appreciated his professionalism and support - truly grateful!”
7:30AM - 1PM 2 - 6PM
7032 Columbia Pike, Annandale
Car Rental
“Experience was great! Rented at this location twice without any issues. Customer service from staff was great and very professional! Will definitely rent again from here soon!”
“I had a truly exceptional experience with Avis/Budget! From the moment I arrived, the staff was welcoming, professional, and incredibly helpful. The check-in process was smooth and fast, and they went above and beyond to ensure I had the right vehicle for my trip.
What really stood out was the customer service the representative I worked with was friendly, patient, and knowledgeable. They answered all my questions, offered helpful suggestions, and made sure I felt confident before hitting the road. The car was clean, well-maintained, and exceeded my expectations.
Returning the car was just as easy. No long waits, no confusion just top-tier service from start to finish.
Highly recommend Avis for anyone looking for a reliable rental and outstanding customer care. I’ll definitely be using them again for my next”
“When everywhere else didn't have the size of vehicle I needed to take my daughter to college, this wonderful company came through for us. I am so happy I found this place. Nice cars and lovely employees.”
“It's true what they say: you get what you pay for, however, it was nicer than expected. They allow 1-way rentals, and are much cheaper than any competition we saw. (4-days, flat price, no fee per mile). Truck cab very clean, truck box decently so. We had the F-350 chassis with a 16' box. Advertised as 6-10 mpg, we averaged 8.2 driving from Rockville to Indianapolis. *No cruise control*, and no lock for the back garage-type-door, but not a bad drive. Hope their business increases once this 'pandemic' goes away ...if it ever does.”
“Had my rental car wrecked during my stay in D.C. Representative Naima was incredible help! She showed patience, kindness and compassion. She led me in the right direction when I didn’t know what to do and when the Customer Service lines was no help. Awesome customer service!”
“Each time I visit my daughter, I rent from this Avis location. The selection, price and customer service is excellent! I have experience renting cars so I don’t have questions about their service or length of rentals. I am aware of the toll and insurance requirements. I rent from this location and return to this location. I highly recommend this location and if you have questions, please them clearly and respectfully before leaving with the rental. We’ve never had any surprise charges when we returned the rental. The price quoted in the app/reservation is the same price upon return as indicated by me when making the reservation. Again, I highly recommend.”
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“Small location in the basement of a Marriott, but extremely well run. The (same) gentleman who was working during both pick-up and drop-off was great. He made the process as efficient as possible. No fancy vehicles here, but very practical ones in a convenient location. Well done.”