Navy Federal Credit Union serves the armed forces, DoD, veterans, and their families, offering great rates, discounts, and 24/7 member service. Members appreciate the friendly and professional staff, particularly at the Vienna branch, which is noted for its spacious and comfortable environment. One member shared a positive experience with Sybil, who provided thorough assistance with a complicated transaction, earning high praise. Another member highlighted Eddie's efficiency and courteous service during their visits. While many members report excellent support, some have encountered issues with fraud and communication regarding account management, leading to mixed feelings about the experience overall. Despite these challenges, the credit union is recognized for its commitment to serving its members and the military community.
Fabulous organization offering banking services to those who served their country.
July 2026
When disputing charges, you all need to automatically send the new debit card as soon as a fraud charge is filed. I've been waiting 2 weeks for a debit card to come in the mail to find out a card was never even sent until I HAD TO CALL.
July 2026
Fiona was so knowledgeable and helpful! She answered all my questions and was very kind and non judgmental:))
