Navy Federal Credit Union serves the armed forces, DoD, veterans, and their families, offering great rates, discounts, and 24/7 member service. Members appreciate the friendly and professional staff, particularly at the Vienna branch, which is noted for its spacious and comfortable environment. One member shared a positive experience with Sybil, who provided thorough assistance with a complicated transaction, earning high praise. Another member highlighted Eddie's efficiency and courteous service during their visits. While many members report excellent support, some have encountered issues with fraud and communication regarding account management, leading to mixed feelings about the experience overall. Despite these challenges, the credit union is recognized for its commitment to serving its members and the military community.
Big branch with plenty parking and enough staff so you don’t have to wait too long in lines I’ll definitely be coming back ??
June 2024
I strongly advise against obtaining a mortgage from this lender if you are a minority. Their underwriting department may make the process unnecessarily difficult. Despite having ample assets and savings, no debt, and excellent credit, my loan approval was nearly derailed due to their efforts..
June 2024
Clean, friendly, extremely helpful. Best bank and would highly recommend to those eligible.
