The CVS Pharmacy in Virginia Beach at the Oceanfront is consistently praised for its exceptional customer service and professional, helpful staff across both the store and pharmacy. Employees are described as respectful, knowledgeable, and always willing to go above and beyond, providing great assistance with items, questions, and checkout. The pharmacy personnel receive particular commendation for being the best, very knowledgeable, and helpful in answering medication questions, resolving insurance issues, and working with medical practices. They also earn gratitude for providing required COVID and flu vaccinations alongside their other duties. This location maintains a small-town local pharmacy feel within a busy suburban and tourist setting. However, reviews strongly note that corporate CVS needs to hire additional staffing to improve the workload, especially during the summer tourist season when the store can be overrun. Observers report reduced workers and store hours compared to past 24-hour operation, leading to empty shelves and a store that looks destroyed after busy weekends, even as the existing hardworking staff strives to restore normalcy. The appeal is for corporate to reinvest in the workforce to support their patient care commitment. Despite these staffing challenges, customers report never having a negative experience over many years, highly recommending the store for its excellent customer service, kindness, and pleasant care.
I called to find out if the item I was looking for was in the store, and the associate was very helpful and checked to see if the item was in stock. He then asked if I would like for him to hold it for me. When I arrived and went to the self-checkout, he helped me figure out the answer to a question I had. Great customer... read full comment
June 2024
This place is better than Ride Aid, Wal greens, and all the other stores.
October 2023
Pharmacy is the best for me for getting my meds.Pharmacist is very knowledgeable and helpful in answering questions regarding my meds.?
