Napa Auto Parts has received mixed reviews from customers. Some shoppers appreciate the helpful and attentive staff who go the extra mile to assist in finding hard-to-locate items, such as batteries for golf carts and rare motor oil. These employees are noted for their thoroughness and dedication to ensuring customers receive the correct parts. However, there have been concerns regarding order fulfillment, with one customer expressing dissatisfaction over improperly packaged items and missing parts. This customer felt that the service quality had declined and mentioned a preference for online shopping due to their experience. Overall, while many customers enjoy the service and selection, there is room for improvement in order accuracy and packaging at this location.
NAPA Auto Parts always comes through! My experience here was awesome like always, they had the exact part I needed in stock. It’s such a relief knowing I can count on them to have what I’m looking for without the hassle. Great service and dependable inventory every time.
July 2023
Had my parts in stock and on the counter when I got there, don't get no better than that
July 2023
Eager employees helped me find what I needed for my car.
