Navy Federal Credit Union serves the armed forces, DoD, veterans, and their families, offering great rates, discounts, and award-winning 24/7 member service. With over 350 branches worldwide, it is a trusted financial institution that supports those who serve. Customers appreciate the compassionate and energetic staff, such as Adrian, who provided exceptional service when opening a debit card. The management and staff at the Red Mill location are highly praised for their outstanding support, professionalism, and ability to handle various banking needs efficiently. Longtime members have highlighted their positive experiences with the mortgage department, noting the professionalism of staff like Manager Mary. Many customers have been satisfied with the variety of services, including money orders, cashier’s checks, account transfers, and more, often praising the clean, modern, and spacious branch environment. The drive-through and walk-up ATMs are convenient, and the staff is consistently helpful and friendly. Notably, member representatives like Jennifer and Samiris Vargas have been recognized for their kindness, professionalism, and positive attitudes, making banking a smooth and positive experience. Overall, Navy Federal is highly regarded for its dedicated service, understanding of military members' needs, and commitment to customer satisfaction.
My family had a great experience with Adrian. He was very helpful, friendly, and made our visit to the branch quick and easy.
May 2025
Easily one of the best NFCU branches in Virginia Beach. The bank representatives are all highly knowledgeable and skilled. They provide excellent customer service and care.
January 2025
Ms Nichole was very helpful and patient. Very relatable and personable
