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“Absolutely delightful experience at this location. Tonya started me out and she was so nice and welcoming, handed me off to Crystal and she was just as pleasant. Truly wonderful people. Thank you so much Tonya and Crystal!!!😁😁😁”
“Chartway, and specifically Natasha, was so helpful in fulfilling my banking needs. After having moved here, I am not ready to move all my banking to Virginia Beach yet. So I described what I was looking to do and Natasha’s solution was perfect! I am so very pleased.”
“Oct 29,2025
I got my accounts secure and safe
Diane Holton
Michelle Whitehouse
Vicky wood and staff have been supportive of management
And protection of my Account”
“The customer service of Chartway, and specifically Tiffaney Landers, is unmatched. She made the process of signing up for a checking and savings account incredibly smooth. Not only did she thoroughly explain the differences in each of the accounts to me, she gave me my debit card right away and printed off eight checks for me for free. Cannot say enough positive things about Tiffaney and her supreme level of customer service - would strongly recommend Chartway to anyone looking for a credit union with strong customer service.”
“Friendly staff. The representative Pierre is awesome. He is knowledgeable, kind, friendly. I enjoy his attitude and demeanor so much I try to wait until he's available to service me. Epitome of customer service”
“CJ was a great love his energetic personality
It was very welcoming love his attitude
Highly recommended Chartway credit union friendly staff him and Eleni were very nice it made my day thank you 😊”
“This is a really really nice bank location. It's fairly central and easy to get in and out of with multiple entrance points and location at a red light intersection. Lots and lots of parking, brand new and nice inside, friendly staff and a great waiting area, and lots of space in the drive-through lanes.”
“Naomi is my new BFF. My situation was a little complicated but she worked very hard and diligent to make sure that I was able to get the car I wanted. Thanks for making me feel like more than a number.”
“Great service from Kelsey. I told her that a previous manager while helping me said that they should have more security cameras. Turns out they have fewer cameras than a bar that I go to. Come on IT, these are all great friends who should be protected!”
8:30AM - 12:30PM
1625 Salem Rd #104, Virginia Beach
Credit Unions
“Great customer service across the board, but wanted to shout out Miriam for helping me navigate some banking products.
Recommend to anyone looking for a new bank”
“I love Navy Federal Credit Union because they have great customer service. If you need a new debit card, they print one right there at the NFU teller. You don't have to wait for one through the mail.”
“The customer service at NFCU is top notch. All the tellers and staff are friendly and knowledgeable. AnaRea Buckley is teller that stands out and goes the extra effort to ensure all your questions are answered and your needs are taken care of before you leave. NFCU has some of the best interest rates for checking / savings accounts, credit cards and loans. For credit unions you can't go wrong with Navy Federal.”
“Sean was extremely helpful renewing the C.D. He answered all the questions and and made suggestions which also benefited me. I’ll ask for him when I go back soon.”
“Very pleasant people work here, especially Kasey D. She will sit and explain everything about whatever issue there is and follow up. She even sat in on a phone call, as my financial advisor, with a dealership when they were trying to scam me.”
“Friendly staff. They carry a ton of financial offerings. Also, assisted the federal employees that were caught up in the government shutdown that were/are not receiving their pay checks.”
“Ms. Nai was very helpful , very positive and patient with us. As well Ms. Melanie she was very nice and helpful as well. Both of the employees showed professional customer service. I was completely impressed with their professionalism. And even though you cant speak that well in English they both try to understand and explain everything.”
“I came in to check on my CD and I had a lot of questions and Virginia was very patient and helpful. Also, the questions she wasn’t sure of she asked Elma who was also very helpful. The manager also was helpful. I appreciated everyone’ help. Virginia is also very knowledgeable. Another thing is even doing business over the phone is very easy. I’ve used them several times. Navy Federal is a great credit union to bank with”
“I would like to thank the Branch Manager and Emily for resolving an ongoing issue with a balance transfer. It is good to know that there are people who are willing to do their best and go the extra mile for their customers. Thanks so much again for all your help.”
“Ari was amazing, My daughter went in to get a personal loan for college but she recommended their college loan because it was better for her situation and she also recommended other products . Ari was patient and her customer service skills are amazing. My daughter was approved for this loan and leaves for school in a month. I will go to this location and ask for Ari from now on she is the BEST! Thanks!”
“I had a fraud issue and went to the branch- Kia was absolutely phenomenal and so accommodating! She resolved my issue and followed up to make sure everything was communicated to me. Major praise to her!”
“Love my banking location because they always keep IT fully staffed and get you in and out. Associates like Deandra are so nice and friendly. She was super eager to help me and got my travel plans documented so I wouldn’t have any issues overseas. Love IT”
“This is my branch! Tried to use others in VB but no, this is the branch to use. The manager is a treasure, always helpful but she does not suffer fools. I had an issue and they resolved with patience and kindness, I was obviously frustrated but the staff and especially the manager showed nothing but understanding and grace. Even when I got upset, I was assured my issue would be resolved and it was, beyond my actual expectations! I have nothing but appreciation and thanks for the services this team provides!”
8:30AM - 12:30PM
4625 Virginia Beach Blvd #107, Virginia Beach
Credit Unions
“There's no drive through availability from what I could see. Very nice interior and lobby. The representatives were very personable and friendly. I do like this locations set up, however today being my first inside visit noticed there's no drive thru here.”
“I have been a member of PenFed since late 2002. Never a single issue caused by anything other than my poor management of my money and credit. Once I got my finances headed in the right direction, I was able to open a checking account and get a Visa Gold. When PFCU's competition would not give me a debit card on a savings account, PFCU did. When their competition wouldn't give a checking account, PFCU did. When I earned it, I was preapproved for a Visa Gold. PenFed is the best bank I have ever done business with.”
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“The best branch to go to! The entire staff is amazing! Candice is the best and greets you by name every time! Makes you feel welcomed! I love it here! Thank you!”