Navy Federal Credit Union is a trusted financial institution serving the armed forces, DoD, veterans, and their families. Known for great rates, discounts, and award-winning 24/7 member service, it supports those who serve by providing convenient access through over 350 branches worldwide. Members appreciate the friendly and professional customer service, with staff like Joi, Joy, Shanese, and Hakika making experiences enjoyable and personalized. The branches are well-maintained, large, and efficiently run, ensuring quick service with many tellers and short lines. Members also value the convenience of ATM locations near shopping centers, with no fees at select stores like 7-11 and Wawa. The credit union's commitment to security is evident, as they promptly handle issues like account hacks by crediting unauthorized charges. While many feel confident in the reliable handling of their finances, some note that loan approval may be challenging without excellent credit, regardless of membership length or income. Overall, Navy Federal is praised for its outstanding service, dedication to members, and support for those who serve in the military community. Insured by NCUA, it continues to be a preferred choice for banking needs.
Located in Collins shopping center. The staff there is pleasant and the business is always clean.
June 2026
Even though there was a line, it moved faster than I expected. The cashier was friendly and professional
March 2026
I love Navy Federal Credit Union because they have great customer service. If you need a new debit card, they print one right there at the NFU teller. You don't have to wait for one through the mail.
