Rack Room Shoes is a retail store known for its helpful staff and good deals. Customers often appreciate the knowledgeable and patient service they receive, especially when shopping for shoes can feel stressful. For example, one reviewer praised a staff member named Ken for being kind and understanding, making the shopping experience enjoyable. Another customer highlighted Jessie’s excellent assistance in ordering Vans for a special occasion, ensuring the shoes arrived just in time for her son’s birthday and college return. The store, located on Virginia Beach Blvd, remains open even during renovations at the former Pembroke Mall site. Despite ongoing upgrades, the store is clean, organized, and has ample parking, making it convenient for shoppers. Staff members are friendly and greet customers promptly, which many see as a positive sign of good customer service. While some customers find the selection of formal shoes limited, they still appreciate the store’s overall cleanliness and helpful staff. However, experiences with returns vary. One customer shared a frustrating encounter involving a return without a receipt, where the cashier was unable to process the refund and claimed to have never seen the shoes before. This led to a lengthy wait and disappointing customer service, though the manager eventually resolved the issue. Overall, Rack Room Shoes offers a helpful shopping environment with friendly staff and good deals, despite occasional service challenges.
Ken was awesome! Very knowledgeable and helpful. Buying shoes is usually rly stressful for me and he was incredibly patient and kind. I also got great deals!!! Def recommend coming here to shop
June 2025
Been buying my shoes here for a while. Good deals even though it still seems expensive like everything.
January 2022
Nice and clean, get an assortment of shoes, brand name with others. Great place for locals or out of Towner's like me and family, cause the price is right ?
